With work experience over 12 years, this professional is now working at Rapid Technologies that is situated in 35 as a Senior Solutions Consultant. Jared received his education from 2004 to 2004 at the Metropolitan State University of Denver. Jared has received certifications in : Servicenow Certified Implementation Specialist, Servicenow Certified Application Developer, and Servicenow Certified System Administrator. This expert lives in Englewood, Colorado. To contact Jared, you can search for their phone or email address or get exhaustive information by requesting access to this expert's additional details on this webpage.
Name variants:
Jerry Healy
Last updated May 23, 2024
Contact Information
Last Update
Jun 25, 2022
Email
ja**@concertocloud.com, ja**@gmail.com
Location
Englewood, CO
Company
Workplace
Senior Solutions Consultant
West Bloomfield, MI
Industry
Business Services at Non-Commercial Site
Colleagues
Work History
Senior Servicenow Developer and Independent Consultant
In every project I work to exceed expectations and deliver effective, and well documented solutions that follow best practices. I've worked in different areas of IT for around 12 years. In ...
Nov 2016 — Jul 2019
Servicenow Architect and Senior Cloud Developer
Tampa, FL
Utilized ServiceNow (MSP) to create a cloud management system to deploy customer workloads and environments in Concerto's Private Cloud.
Architected and developed integrations and workflow...
May 2015 — Nov 2016
Senior Solutions Consultant
6110 Golden Hills Dr, Minneapolis, MN 55416
Responsible for guiding clients through best practice implementations of ServiceNow.
Helped multiple customers with CMDB, Asset, Purchasing, Change, Incident, and Problem
Certified App De...
Mar 2014 — May 2015
Senior Service-Now Aministrator
9197 south Peoria St, Englewood, CO 80112
Implemented LDAP integration and ADFS single sign-on using SAML 2.0.
Developed and deployed the HR application for request management.
Created customized request wizard to guide users thr...
Jul 2013 — Mar 2014
Manager Enterprise Help Desk and Servicenow Development and Administrator
575 Morosgo Dr northeast, Atlanta, GA 30324
Built and supported custom request workflows for multiple system integrations including Oracle
HRMS, and SalesForce.com utilizing inbound email actions.
Implemented Runbook/Orchestration ...
Jul 2012 — Jun 2013
Analyst Systems Ops Ii
575 Morosgo Dr northeast, Atlanta, GA 30324
Developed custom applications and work flows in Service-now for outage notifications and
application support.
Owned and supported the production environment including monitoring, performa...
Mar 2011 — Jul 2012
Analyst Systems I
575 Morosgo Dr northeast, Atlanta, GA 30324
Created a custom quality analysis application within ServiceNow to track error rates of the Help Desk Tier 1 team and drive continuous improvement.
Communicated any process changes, remind...
Aug 2010 — Mar 2011
Senior Service Desk Technician
Supervised two Service Desk Technicians responding to Help Desk calls and tickets as well as
hardware deployment and replacement.
Revised and documented existing processes and communicate...
Apr 2010 — Aug 2010
Project Administrator
575 Morosgo Dr northeast, Atlanta, GA 30324
Designed and implemented a new process for managing and tracking ITA ticket work and ticket
resolution times using the Service-now system.
Met with other departments to gather requirement...
Oct 2009 — Apr 2010
Help Desk Specialist I
575 Morosgo Dr northeast, Atlanta, GA 30324
Supported all corporate software including Outlook, SharePoint and custom retail applications.
Implemented templates to increase speed and accuracy of ticket entry in Service-Now and provi...
Oct 2008 — Oct 2009
Independent Contractor
Designed, coded, and setup client websites.
Created customization scripts utilizing PHP and MySQL based on customer requirements.
Installed Content Management Systems and integrated or co...
Jul 2007 — Oct 2008
Education
2004 — 2004
2003 — 2003
2000 — 2000
2000 — 2000
Occupations
Counselor
IT Professional
Information Technology Specialist
Independent Consultant
Advisor
IT Specialist
Independent Business Owners
Skills
Integration
Itil
System Deployment
Enterprise Software
Vendor Management
Sharepoint
Team Leadership
Troubleshooting
Active Directory
Help Desk Support
Management
Telecommunications
Networking
Requirements Analysis
Data Center
Technical Support
Wireless
System Administration