Jacob Mercier has been working as a Director of Technology Services at Cumberland Farms since 2017. Furthermore, Jacob Mercier has an employment history at more than six companies in the relevant field. Jacob has a total work experience of 14+ years. Jacob studied at the Western Governors University from 2011 to 2015. This expert has the following certificates: Itil Expert, Dale Carnegie Training, License Live Online Training, Analyze Problems and Make Decisions, Dream Big Focus Small: Achieve Smarter Goals, and License Live Online Training. Bellingham, Massachusetts is the place where this person currently lives. You can find Jacob Mercier's actual phone number and email with our search.
Name variants:
Jakob Mercier,
Jaycob Mercier,
Jake Mercier,
Jay Mercier,
Jakl Mercier
Last updated May 23, 2024
Contact Information
Last Update
Jul 1, 2022
Email
jt**@cvs.com, ja**@cvshealth.com, jt**@gmail.com
Location
Bellingham, MA
Company
Workplace
Director of Technology Services
Framingham, MA
Industry
Retail, Retail - Own, Lease And Operate Convenience Stores And Service Stations., Ret Groceries Gasoline Service Station Whol Petroleum Products Mfg Soft Drinks Mfg Bread/Related Prdts, Ret Groceries
Colleagues
Work History
Director of Technology Services
165 Flanders Rd, Westborough, MA 01581
from Apr 2017
Rssc Incident Manager
1 Cvs Dr, Woonsocket, RI 02895
Appointed to position of Incident Manager
Lead cross-functional Incident Team
Analyzed defect with L2 support groups
Reduced rejected assignments by 20% in 2011
Reduced MTTR on priority...
May 2010 — Apr 2017
Information Systems Supervisor
1 Cvs Dr, Woonsocket, RI 02895
Responsible for supervising Third Party Analysts
Manage staff and queue work to meet SLA targets
Built and maintained quality metrics
Enhance first contact resolution through training pr...
Jun 2008 — May 2010
Information Systems Lead Technician
1 Cvs Dr, Woonsocket, RI 02895
Promoted to IS Technician II (Lead), supervising a group of 12 agents.
Maintained daily tasks such as floor monitoring, ticket escalation, and ensured down stores were handled within a ser...
Jul 2006 — Jun 2008
Information Systems Associate Technician
1 Cvs Dr, Woonsocket, RI 02895
Cross-trained in all core skills (FS, RX, HR, and R&M) - Trained in Third Party Contracts
Dec 2004 — Jun 2006
Education
Occupations
Executive
Director
Manager
Sales Specialist
Supplier
Operations Manager
Services Professional
Sales Representative
Skills
Process Improvement
Call Centers
Management
Customer Service
Software Documentation
Itil
Cross Functional Team Leadership
Leadership
Team Leadership
Team Building
Technical Support
Incident Management
Vendor Management
Call Center
Sharepoint
Microsoft Excel
Performance Management
Troubleshooting
Business Analysis
Crm
Training
Access
Microsoft Word
Visio
Project Management
Program Management
Business Process Improvement
Budgets
Operations Management
Healthcare
Powerpoint
Data Analysis
Customer Satisfaction
Analysis
Outlook
Sdlc
Strategic Planning
Change Management
Human Resources
System Administration
It Management
Enterprise Software
Coaching
FAQs about Jacob Mercier
What's the main profession of Jacob Mercier?
Jacob Mercier is a Director of Technology Services.
What jobs is Jacob proficient at at?
The expert is a professional such jobs as Executive and Director.
Where is Jacob Mercier currently located?
Jacob Mercier is located in Bellingham, Massachusetts.
Does Jacob have the email address?
jt**@cvs.com and ja**@cvshealth.com is Jacob Mercier's email address.
Where did Jacob Mercier work?
Jacob Mercier worked at Cumberland Farms, Cvs Health.
What education does Jacob Mercier have?
Jacob studied at the Western Governors University from 2011 to 2015.
What are the certifications of Jacob Mercier?
The expert received the following certifications: Itil Expert, Dale Carnegie Training, License Live Online Training, and Analyze Problems and Make Decisions.
Are there any special industries Jacob Mercier is connected to?
Jacob Mercier works in Retail industry.