Since 2011, Greg Mitchell has been working in Genesis10 for B of A. This person is a proficient Change Manager & Governance with over 23 years of work experience. According to Greg's resume and work profile, Greg Mitchell has worked at more than 13 companies with numerous backgrounds and got various skills. Greg attended school at the National American University from 2003 to 2004. Greg can be found in Kansas City, Missouri – where this person currently lives. You can search for the professional's email address and phone number. We can also provide you additional contact information upon request.
Name variants:
Gregory Mitchell
Last updated May 18, 2024
Contact Information
Last Update
Feb 1, 2016
Email
mi**@gmail.com, gr**@embarq.com, gm**@ku.edu
Location
Kansas City, MO
Company
Workplace
Change Manager & Governance
New York, NY
Industry
Professional, Scientific and Techincal Servies, Computer Systems Design and Related Services, Computer Related Services Management Consulting Services, Temporary Help Svcs
Colleagues
Work History
Change Manager & Governance
Gensis 10 @ Bank of America
Perform Audit and Risk management related to IT infrastructure and process management & Governance of elevated Change Conditions.
from Jun 2011
Real Estate Agent and Remodeling/Investing
Kansas City Metro
Agent with Reece & Nichols
Property Investment
Remodeling residential and commercial facilities.
from Oct 2009
Manager Software Integration
Managed 4 Software Integration teams to ensure the stability and functionality of the desktop computing environment.
•Image Management - Move to single OS in 1 year for 24,000 assets, 5 ba...
Apr 2008 — Oct 2009
Manager
Desktop Software Integration
Managed 4 Software Integration teams to ensure the stability and functionality of the desktop computing environment.
Led the Desktop organization in on the Cha...
Apr 2008 — Oct 2009
Manager Software Integration
I currently manage 4 Software Integration teams to ensure the stability and functionality of the desktop computing environment.
Image Management - Move to single OS in 1 year for 24,000 des...
from Apr 2008
Manager Software Integration
Managed the desktop image for 20k desktops and the SMS/SCCM infrastructure and desktop deployments.
2008 — 2009
Manager IT Help Desk
•Directed the creation of the 1st Level IT Support contact center, from telephony structure to Business Continuity planning
•Staffed three managers, Team Leads, a scheduler and 50 analysts
•...
Feb 2006 — Apr 2008
Manager
IT Help Center
Directed the creation of the 1st Level IT Support contact center, from telephony structure to Business Continuity planning
Staffed three managers, Team Leads, a scheduler and ...
Feb 2006 — Apr 2008
Manager Enterprise Help Desk
Lead all Helpdesk activities as we separated from Sprint. I staffed supervisors, team leads, project managers and 50 technical analysts. Directed the creation of infrastructure including tel...
Feb 2006 — Apr 2008
Technical Specialist - Helpdesk
Facilitated implementation of Alternate Contacts (web-enabled contacts) including Self-Help, Web Ticketing and online Chat.
Project Manage all aspects of the inbound contact center for IT su...
Mar 2005 — Feb 2006
Supervisor, Helpdesk
Facilitated call sharing, between multiple contact center helpdesks.
Facilitated the creation of Floor Management and Disaster Recovery procedures.
Managed the reclassification of exempt sta...
Nov 2001 — Mar 2005
Supervisor Help Desk
Enterprise level Helpdesk, supporting 80,000 employees, managing 120 technical analysts. I facilitated call sharing, between multiple (3) helpdesks. I facilitated the creation of Floor Manag...
1999 — 2005
Supervisor/Project Manager
PeopleSoft and 4GL teams
Supervised through implementation, the 1st level technical support group, for the PeopleSoft application. Completed all aspects of staffing, ACD and IVR design, and...
Oct 1998 — Jan 2001
Education
2003 — 2004
1998 — 2003
Occupations
Executive
Manager
Real Estate Broker
Licensed Real Estate Broker
IT Professional
Information Technology Specialist
Sales Specialist
Agent
Operations Manager
Property Manager
Real Estate Manager
IT Specialist
Sales Representative
Skills
Leadership
Help Desk Support
Call Center
Itil
Troubleshooting
Telecommunications
Vendor Management
Team Leadership
Process Improvement
Program Management
Risk Management
Disaster Recovery
Technical Support
Business Process Improvement
Governance
Management
Project Management
Software Development Life Cycle
Call Centers
System Deployment
Integration
It Service Management