We found the following information about Greg Grichtmeier at Viateq Corporation, where this professional has worked as a Consultant and Sme - Contact Center Technology Enablement since 2019. Greg's total work experience is over 35 years, during which time this expert had at least nine jobs at different companies to develop skills. Greg studied at the Strayer University from 1997 to 1999. This person has the certification in Active Secret Clearance Greg Grichtmeier currently is located in Topping, Virginia. You can contact with Greg by searching for phone number or email or find additional info by requesting access to the professional's further details from SoftwareOfficial.
Name variants:
Gregory Grichtmeier
Last updated Feb 23, 2024
Contact Information
Last Update
Jul 7, 2022
Email
me**@gmail.com, gg**@ibm.com
Location
Topping, VA
Company
Workplace
Consultant and Sme - Contact Center Technology Enablement
Alexandria, VA
Industry
Management Consulting, Information Technology, Management Consulting Services, Individual and Family Services, Nsk, Individual/Family Services, Nonclassifiable Establishments
Colleagues
Work History
Consultant and Sme - Contact Center Technology Enablement
1775 Greensboro Sta Pl SUITE 475, Mclean, VA
Current Role - Census 2020
from May 2019
Senior Manager - Eas Consulting
500 west Burr Blvd, Teaneck, NJ
Oct 2018 — May 2019
Project Manager and System Engineer
13861 Sunrise Valley Dr SUITE 300, Herndon, VA 20171
Network Solutions required a multi-channel call routing solution to unify four remote centers. During the deployment, I developed all of the business standards used to more efficiently route...
May 2004 — Sep 2006
Contact Center Operations Manager and Sme
Virginia
The Network Solutions Customer Service organization sought an expert in call center operations to assess the changes needed to reduce costs and increase overall customer satisfaction. I took...
May 2002 — May 2004
Senior Operations Project Manager
600 Brickell Ave SUITE 3200, Miami, FL 33131
I served as part of a tiger team that initiated the deployment of two 500 seat, multi-client outsourced contact centers. I assisted in the development of two additional offshore centers. Add...
Jan 2001 — May 2002
Applications Development Manager
600 Brickell Ave SUITE 3200, Miami, FL 33131
I directed the selection, installation, and configuration of various call center applications used for training, workforce management, call monitoring, and business analysis. The goal of the...
Apr 1999 — May 2002
Project Manager - Training and Quality Manager
600 Brickell Ave SUITE 3200, Miami, FL 33131
I planned and implemented training development for lecture-driven classes and computer-based solutions for the support of a variety of consumer communication and multimedia products. I worke...
Dec 1998 — Aug 2000
Retail Assistant Manager To Kitchen Designer To General Contractor
Various retail roles that taught me the basics in customer experience / expectations and raw business fundamentals. General contractor for both commercial and high-end residential contracts ...
Mar 1986 — Dec 1998
Education
1997 — 1999
1988 — 1990
1988 — 1989
1985 — 1988
Occupations
Counselor
IT Professional
Information Technology Specialist
Executive
Senior Manager
Advisor
IT Specialist
Operations Manager
Skills
Itil
Business Analysis
Vendor Management
Crm
Solution Architecture
Business Process Improvement
Program Management
Customer Experience
Requirements Analysis
Service Delivery
Project Management
Business Transformation
It Service Management
Enterprise Software
Business Intelligence
Software Development
Process Improvement
Management
Help Desk Management
Consulting
Agile and Waterfall Methodologies
Analytics
Workforce Management
Solution Design
Federal Government
Business Process
Enterprise Architecture
Outsourcing
Business Development
Contact Centers
Team Leadership
Customer Service
Leadership
Training
Team Building
Genesys
Help Desk Support
Call Center Development
Customer Interaction Management
Ivr
Blockchain
Design Thinking
Retail Management
Robotic Process Automation
Integration
It Strategy
Sdlc
Cloud Computing
Siebel
Cti
Saas
Predictive Dialers
Avaya Pbx
Process Assessment
Job Coaching
Cross Functional Team Leadership
FAQs about Greg Grichtmeier
What is the main profession of Greg Grichtmeier?
Greg is a Consultant and Sme - Contact Center Technology Enablement.
What are the profession of Greg Grichtmeier?
These person's professions are Counselor
Where does Greg Grichtmeier currently live?
Greg Grichtmeier currently lives in Topping, Virginia.
What is the professional's email?
Greg Grichtmeier's email is me**@gmail.com and gg**@ibm.com.
Where did Greg Grichtmeier work?
Greg worked at Viateq Corporation, Cognizant Technology Solutions.
What education does Greg Grichtmeier have?
Greg studied at the Strayer University from 1997 to 1999.
Are there any professional certifications Greg Grichtmeier has?
The professional received the following certifications: Active Secret Clearance.
Are there any industries, that Greg Grichtmeier is connected to?
Greg Grichtmeier works in Information Technology And Services industry.