We found the following information about Grafton K Smith at Rms Automotive - A Cox Automotive Company, where this professional has worked as a Senior Technical Analyst since 2018. Grafton's total work experience is over 18 years, during which time this person had at least 11 jobs at different places to develop professional skills. Grafton studied at the Georgia Gwinnett College from 2008 to 2008. Grafton currently lives in Fort Lauderdale, Florida. You can contact with Grafton by searching for phone or email or get additional information by requesting access to this expert's further details.
Name variants:
Grafton Smith
Last updated May 18, 2024
Contact Information
Last Update
Jul 3, 2022
Email
gr**@hotmail.com, g.**@elsevier.com
Location
Fort Lauderdale, FL
Workplace
Colleagues
Work History
Senior Technical Analyst
Serve as a primary technical contact for customer escalations, providing technical and deployment assistance to customers and internal stakeholders.
Research, diagnose, troubleshoot and id...
from Jul 2018
Technical Support Team Lead - Contract
1 Glenlake Pkwy SUITE 1250, Atlanta, GA 30328
Led a team of three technical analysts in:
Researching/Resolving client inquiries using existing company resources
Promote and maintain positive client relations
Provide general applicat...
Dec 2017 — Jun 2018
Technical Support Analyst
Responsible for setting up renewed and purchased customer licensed products, troubleshooting customer access and usage issues, assisting first line support teams with escalated issues, and v...
Oct 2015 — Feb 2017
President
We take contact management seriously because we realize the importance of knowing your customers needs, keeping your customers notified of important updates, and being able to communicate wi...
Nov 2012 — Oct 2015
Act! Small Group Sales Account Manager
Sales and technical professional with a proven background in all areas of the software life-cycle including: sales, deployment, development, technical support, and training.
Exceptional co...
Jun 2010 — Nov 2012
Act! Database Services
Repair damaged/corrupt ACT! Databases which required an extensive knowledge of Microsoft SQL 2000, 2005, & 2008, ACT! Software, and utilities. Provide guidance and training to ACT! Technical...
Oct 2006 — Jun 2010
President
Company President in charge of all research and development, implementation, marketing and updates of all consumer information, financial, and travel related websites Provided remote and on-...
Jul 2004 — Oct 2006
Manager of Training, Sqa, and Documentation
Manager in charge of all training aspects of the software including scheduling, performing, curriculum and exam creation, and customer satisfaction to ensure that all new and existing client...
Apr 2002 — Jul 2004
Technical Support Specialist
Provided professional top-level technical support to clients using Investran Financial software by utilizing a thorough knowledge of installing, troubleshooting, and servicing Microsoft Wind...
Jun 2001 — Nov 2001
Tier 3 Technical Support Analyst
Provided professional onsite demonstrations, training, installation, service, support, and troubleshooting of Powerway software for customers Maintained customer satisfaction through excelle...
May 1999 — Jun 2001
Education
Occupations
Analyst
Subject Matter Expert
IT Professional
Technical Support Specialist
Executive
Team Leader
Analysts
Application Support
Skilled Professional
Systems Support Specialist
Support Specialists
Operations Manager
Skills
Crm
Databases
Solution Selling
Saas
Microsoft Sql Server
Software Documentation
Technical Support
Software Implementation
Testing
Troubleshooting
Sql
Enterprise Software
Cloud Computing
Sales Process
Software Installation
Quality Assurance
Hands on Training
Crystal Reports
Visio
Training
Act!
Integration
Software Quality Assurance
Web Development
Database Administration
Database Design
Technical Writing
Program Management
Relational Databases
Knowledge Management
Data Analysis
Unix
Linux
Amazon Web Services
Software As A Service
Microsoft Office
Instructor Led Training
Leadership
Team Leadership
Knowledge Base
Technical Writers
Salesforce.com
Customer Interaction
Presentation Skills
Implementation
Windows 7
Windows Server
Microsoft Crm
Sage Crm
Management
Microsoft Excel
Microsoft Word
Outlook
Powerpoint
FAQs about Grafton K Smith
What is the profession of Grafton K Smith?
This professional's job is Senior Technical Analyst
What jobs is Grafton K Smith a professional at?
Grafton K Smith is proficient at such jobs as Analyst.
Where does Grafton K Smith currently live?
The expert lives in Fort Lauderdale, Florida.
What is Grafton's email?
Grafton K Smith's email is gr**@hotmail.com and g.**@elsevier.com.
How many companies did Grafton K Smith work at?
The professional worked at 11 jobs.
What education does Grafton K Smith have?
Grafton studied at the Georgia Gwinnett College from 2008 to 2008.
Are there any professional industries Grafton K Smith is connected to?
Grafton works in Automotive industry.
Are there any professional skills Grafton K Smith has?
This professional has such skills as Crm, Databases, Solution Selling, Saas, Microsoft Sql Server, Software Documentation, Technical Support, Software Implementation, Testing, Troubleshooting, and Sql.