Frida Castro has been a Customer Experience Manager - Quality in Scentair since 2019. Moreover, this professional has an employment history at more than eight companies using similar skills. Frida has a total work experience of five+ years. Frida Castro studied at the Universidad Americana Uam (Nicaragua) from 2011 to 2014. Frida Castro is experienced in two languages: Spanish and English. Charlotte, North Carolina is the place where this person presently lives. You can find Frida Castro's actual email address and number with our search.
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Frida Castro
Last updated May 15, 2024
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Work History
Customer Experience Manager - Quality
3810 Shutterfly Rd SUITE 900, Charlotte, NC 28217
from May 2019
Project Manager - Training and Quality
44051 Nobel Dr, Fremont, CA 94538
Jan 2018 — Jul 2018
Operations Manager Apprentice
600 Brickell Ave SUITE 3200, Miami, FL 33131
Jun 2015 — Jan 2016
Language Specialist
600 Brickell Ave SUITE 3200, Miami, FL 33131
Trained employees and new-hire associates on the English language as to ensure effective communication
Provided language up-training and remedial sessions to associates from all existing c...
Oct 2014 — Jun 2015
Quality Analyst
600 Brickell Ave SUITE 3200, Miami, FL 33131
Provided feedback based on quality guidelines to ensure that Global Operations System standards were met whilst enhancing agents' skills through weekly one-on-one session and team calibrati...
Mar 2014 — Oct 2014
Sales Representative
600 Brickell Ave SUITE 3200, Miami, FL 33131
Lead callers to the successful placement of reservations for a worldwide hotel and resorts chain through the utilization of different sales techniques
Jan 2014 — Mar 2014
Customer Service Agent
Assisted customers navigating and placing orders on a retail store’s website. Successfully lead to the completion of the sale by mentioning features and benefits of the products, while up-se...
Oct 2011 — May 2012
Education
2011 — 2014
2012 — 2013
2000 — 2011
Occupations
Executive
Manager
Marketer
Advertising Professional
Project Manager
Operations Manager
Advertising Sales Agent
Project Managers
Skills
People Management
Process Improvement
Communication
Training and Development
Team Work
Microsoft Excel
Microsoft Office
Operations Management
Microsoft Word
Employee Training
Customer Experience Management
Management
Public Speaking
Teamwork
Data Analysis
Fraud Prevention
Quality Control Audit
Process Implementation
Continuous Improvement
Sustainable Improvement
Iso 9001
Continuous Improvement Processes
Sales
Customer Service
Training
Leadership
Project Management
Business Process Improvement
Tableau
Data Visualization
Visio
Microsoft Project