We found the following information about Estuardo Guerra at Collective Health, where this professional has worked as a Senior Manager - Head of Workforce Operations and Reporting since 2019. Estuardo's total work experience is over 11 years, during which time Estuardo Guerra had at least six jobs at different companies to develop professional skills. Estuardo Guerra currently is located in Salt Lake City, Utah. You can contact with Estuardo by looking for phone number or email or get exhaustive info by requesting access to this person's further details from us.
Name variants:
Estuardo Guerra
Last updated May 13, 2024
Contact Information
Last Update
Jul 12, 2022
Email
es**@gmail.com, es**@247-inc.com
Location
Salt Lake City, UT
Company
Workplace
Senior Manager - Head of Workforce Operations and Reporting
San Mateo, CA
Industry
Computer Software
Colleagues
Work History
Senior Manager - Head of Workforce Operations and Reporting
85 Bluxome St, San Francisco, CA 94107
Building the Workforce Operations and Reporting function for the CX [Customer Experience] Organization at Collective Health, using innovative and dynamic approaches that will set us apart fr...
from Jul 2019
Head of Workforce Management
New Jersey
Built and developed the current Workforce Management Department (Real Time Monitoring, Forecasting, Scheduling, Resource and Capacity Planning) and the processes, policies and procedures beh...
Mar 2017 — Jul 2019
Assistant Director
1160 Pittsford Victor Rd, Rochester, NY
Head of Workforce for Las Vegas Site, managing high level clients’workforce teams, coordinating and supplying Scaling and Resource Planning, Forecasting, Scheduling and Real Time support for...
Oct 2016 — Mar 2017
Senior Operations Manager
910 east Hamilton Ave SUITE 240, Campbell, CA 95008
Managing a 100+ financial customer service program with 7 Team leader and 3 RTAs
Support few [24]7 engagement & benefits programs
Mentoring talent to go through succession plans
Lead the...
Feb 2013 — Apr 2016
Senior Unit Manager and Shift Manager
910 east Hamilton Ave SUITE 240, Campbell, CA 95008
Directly in charge of a 15
agents team and leading a group of 4 Junior Unit Managers
Part of a new logo program of 60
reps receiving all product training in the United States
Trained th...
Feb 2010 — Feb 2013
Senior Customer Service Representative and Sme
910 east Hamilton Ave SUITE 240, Campbell, CA 95008
Part of a Financial Institution program as an Activations, Customer Care, Loss Management and Retailer Services representative
SME and New Hires floor mentor
Customer Service Agent of the...
Feb 2008 — Feb 2010
Education
Occupations
Executive
Senior Manager
IT Professional
Computer Software Professional
Partner
Operations Manager
Software Developers
Chief Executive
Skills
Team Management
Call Centers
Team Leadership
Management
Workforce Management
Contact Centers
Leadership
Performance Management
Operations Management
Customer Experience
Training
Process Improvement
Business Analysis
Team Building
Bpo
Customer Satisfaction
Business Process Improvement
Program Management
Account Management
Strategy
Sla
Mis
Customer Relationship Management
Transition Management
Crm
Quality Assurance
Process Management
Operational Excellence
Analysis
Employee Engagement
Business Development
Coaching
Resource Management
Disaster Recovery
Supplier Evaluation
Supplier Management
System Administration
Data Infrastructure
Contact Center Management
Contact Center Operations
Interpersonal Skills
Aspect Acd
Incontact
Acd Management