Elsa Garza is a high-skilled expert, who works in Onprocess Technology main office of which is in 345. on the position of Site Director since 2015. Elsa Garza has earned professional experience in more than eight positions at various companies. Swanville, Maine is the city, where this expert was known to live. Their email address and phone number are accessed through this website by request.
Name variants:
Elisa Garza,
Elizabeth Garza
Last updated May 11, 2024
Contact Information
Workplace
Site Director
Ashland, MA
Industry
Logistics and Supply Chain, Computer Related Services
Colleagues
Work History
Site Operations Director
Report to Region VP for Costa Rica and Dominican Republic. Responsible for Operations, Training and Quality results
maintenance of Client Partnerships
price, MSA/SOW review
site financia...
Aug 2014 — Oct 2015
Senior Operations Lead
Management of the 11 lines of business in the Costa Rica site. Knowledge of SOWs, analysis and execution to meet SLA´s through Action Plans. KPI audits, Site Implementations; and rewards, re...
Feb 2014 — Aug 2014
Senior Operations Manager
6200 south Syracuse Way SUITE 485, Greenwood Village, CO 80111
Manage the Operation for a major Telecommunications company's division of E-Commerce. Operation includes Chat, Voice and Back Office. Responsibilities include optimization of resources, sale...
May 2012 — Feb 2014
Senior Operations Manager International
11808 Miracle Hills Dr, Omaha, NE 68154
Oversee the functionality and Operation for a Hotel and Entertainment client in West centers in Universal City, Texas; Makati City, Philippines and Guadalajara, Mexico. Standarization of SOP...
Sep 2011 — May 2012
Director of Quality Assurance and Training
3101 Wilson Blvd #230, Arlington, VA 22201
Drove Quality for 10 inbound & outbound Clients. Implemented 3 inbound programs within an Outbound operations including training, development of scorecards, delivery and road maps. Won QA si...
Sep 2009 — Jun 2010
Senior Operations Manager
3101 Wilson Blvd #230, Arlington, VA 22201
Jan 2009 — Aug 2009
Education
2004 — 2007
Occupations
Executive
Director
Director of Operations
Vice President
Health Specialist
Medical Support Assistant
Operations Manager
Chief Executive
Health Support Worker
Healthcare Support
Skills
Customer Satisfaction
Crm
Management
Team Leadership
Call Centers
Leadership
Contact Centers
Operations Management
Performance Management
Outsourcing
Workforce Management
Bpo
Process Improvement
Telecommunications
Customer Service
Strategic Planning
Vendor Management
Quality Assurance
Customer Experience
Training
Call Center Development
Project Management
Business Process Improvement
Contact Center Operations
Iex
Analysis
Inbound Marketing
Talent Acquisition
Call Center
Telemarketing
Service Delivery
E Commerce
Six Sigma
Avaya
Sales
Copc
FAQs about Elsa Garza
What's the profession of Elsa Garza?
This professional's job is Site Director
What are the profession of This expert?
These person's professions are Executive and Director
Where does Elsa Garza live?
Elsa Garza lives in Swanville, Maine.
What is the expert's email?
Elsa Garza's email is el**@gmail.com.
How many companies did Elsa Garza work at?
Elsa Garza worked at eight jobs.
What education does Elsa Garza have?
Elsa studied at the from 2004 to 2007.
What languages does Elsa Garza speak?
Elsa Garza speaks English.
What is professional industry that Elsa Garza is connected to?
This person works in Outsourcing/Offshoring industry.