Earl Henson has been working as a Manager, Call Center in Kelly & Associates Insurance Group since 2019. Moreover, Earl Henson has an employment history at more than eight companies using similar skills. Earl has a total work experience of 19+ years. Earl Henson studied at the University of Maryland Global Campus from 2017 to 2020. This professional has the following certificates: It Fundamentals. Today this professional lives in Baltimore, Maryland region. Find Earl Henson's current contacts through our search.
Name variants:
Earle Henson
Last updated May 08, 2024
Contact Information
Last Update
Jul 7, 2022
Email
sq**@comcast.net, ea**@comcast.com
Location
Baltimore, MD
Workplace
Manager, Call Center
Cockeysville, MD
Industry
Insurance, To Market, Sell And Administer Health And Life Insurance, Market, Sell And Administer Health And Life Insurance, Finance and Insurance, Insurance Carriers and Related Activities, Agencies, Brokerages and Other Insurance Related Activities, Insurance Agent/Broker, Health Insurance Providers, Insurance Companies
Colleagues
Work History
Front Line Manager
Provided coaching and development for up to 30 call center representatives for overall performance, via peer to peer, co-sitting and live monitoring to assist with employee engagement, perf...
Feb 2017 — Jul 2017
Assistant Varsity Coach, Lansdowne High School
6901 Charles Street Ave, Towson, MD 21204
Sep 2005 — Jan 2007
Customer Account Executive
Philadelphia, PA
Provided customer service for subscribers in the areas of High Speed Internet, Digital Voice, and Video products
Provided a superior customer experience that fostered loyal customer relati...
Apr 2005 — Jan 2007
Shift Manager
Managed shift operations polystyrene fabrication factory and maintained injection mold machinery
Monitored inventory quality controls for completed products
Performed maintenance on polys...
Sep 2003 — Apr 2005
Database Administrator
Created and maintained database of customer contact information using FileMaker Pro
Created and maintained database of customer orders and inventory using MS Access
Assisted customers wit...
Sep 2001 — Sep 2003
Helpdesk Technician
Provided end user hardware, software and network support for over 2000 internal employees via telephone, email and ticketing system
Established access and distributed hardware to new emplo...
Sep 2000 — Sep 2001
Education
Occupations
Executive
Manager
HR Specialist
Human Resources Specialist
Representative
IT Professional
Software Tester
Operations Manager
Recruitment
Computer Specialist
Skills
Call Center
Telecommunications
Troubleshooting
Wireless Technologies
Voice Over Ip
Customer Satisfaction
Change Management
Team Leadership
Coaching
Employee Relations
Management
Customer Service
Conflict Resolution
Problem Solving
Interviewing
Data Analysis
Networking
Customer Relationship Management
Customer Experience
Leadership
Team Building
Team Motivation
Emotional Intelligence
U.s. Family and Medical Leave Act
Ewfm
Americans With Disabilities Act
Hazardous Materials
Quality Assurance
Warehouse Operations