We found the following information about Diomira Lawrence at Ndr, where this professional has worked as a Client Success Manager since 2018. Diomira's total work experience is over 14 years, during which time they had at least seven jobs at different places to develop professional skills. Diomira studied at the University of Phoenix from 2009 to 2012. Currently, Diomira Lawrence is located in Las Vegas, Nevada. You can contact with Diomira by looking for phone number or email address or find further info by requesting access to this expert's further details from SoftwareOfficial.
Name variants:
Diomira Lawrence
Last updated May 06, 2024
Contact Information
Workplace
Client Success Manager
Rowlett, TX
Industry
Business Services at Non-Commercial Site, Nonclassifiable Establishments
Colleagues
Work History
Client Success Manager
14708 southwest Beard Rd SUITE 327, Beaverton, OR 97007
Contributed to new hire training and testing guidelines, identifying specific areas of knowledge gaps resulting in increased training program Identified key risk exposures in document proces...
Mar 2018 — Jun 2018
Payments Department Manager, Financial Risk Operations
300 Park Ave south, New York, NY 10010
Sep 2015 — Dec 2017
Concierge and Vip Representative
New York
Receive inbound calls, emails, and chats from clients. Answer questions about the product details, the company, and issues with account for the customers. Assist customers with any technical...
Jul 2011 — Feb 2013
Senior Customer Service Representative
Escalation and Assistance Queue for retail brands and VIP Visa/Mastercard
Expert in customer service policy and procedure
Assisted agents on policy, procedure, and financial law as releva...
Aug 2007 — Jul 2011
Monitoring Agent Level Ii
Longwood, FL
Monitor signals from customer’s alarm systems, and respond to signals by providing accurate information to the proper authorities. Maintain calm composure in life or death situations. Answer...
Feb 2003 — Oct 2004
Education
2009 — 2012
1999 — 2001
Occupations
Executive
Manager
Agents
Accountant
Finance and Accounting Specialist
Department Manager
Operations Manager
Accounting Bookkeeper
Bookkeeper
Department Supervisor
Skills
Customer Service
Microsoft Office
Customer Satisfaction
Microsoft Excel
Outlook
Social Media
Team Leadership
Powerpoint
Facebook
Performance Metrics
Retail
Human Resources
Technical Support
Team Building
Scripting
Online Fraud
Dispute Resolution
New Hire Training
Queue Management
Job Evaluation
Supervisory Skills
Schedules
Chargebacks
Dispute
Loss Prevention
Employee Training
Employee Management
Kpi Reports
Quality Assurance
Quality Control
Confluence
Payment Systems
Conflict Resolution
Voice of the Customer Analysis
Paypal
Account Management
Customer Retention