Dianne Tetreault Greco has been a Director, Customer Service in Protective Industrial Products since 2016. Additionally, this expert has on-the-job experience at more than nine companies in the related field. Dianne has a total work experience of 37+ years. Dianne Tetreault Greco studied at the Bryant University from 1976 to 1980. Dianne Tetreault Greco learned English. Dianne has the following certificates: Six Sigma Champion Certification. Nowadays this person lives in Albany, New York region. You can find this person's current e-mail and phone through SoftwareOfficial search.
Name variants:
Diana Greco
Last updated May 05, 2024
Contact Information
Last Update
Jul 10, 2022
Email
di**@lexisnexis.com, dg**@pipusa.com
Location
Albany, NY
Company
Workplace
Director, Customer Service
Latham, NY
Industry
Wholesale, Whol Industrial Supplies
Colleagues
Work History
Director, Customer Service
968 Albany Shaker Rd, Latham, NY 12110
Responsible for the overall productivity and effectiveness of the inside sales and customer satisfaction team. This includes planning
reporting
goal setting and communicating
sales proce...
Apr 2016 — Dec 2018
Director - Customer Operations
230 Park Ave SUITE 7, New York, NY 10016
Responsible for developing and executing the strategic aspects of LexisNexis Customer Operations, specifically the Call Center Operations for the Online and Print/Digital businesses in both ...
Jun 1, 2004 — Mar 1, 2015
Manager and Senior Manager, Customer Operations
230 Park Ave SUITE 7, New York, NY 10016
Responsible for managing the daily operations of the LexisNexis Matthew Bender Call Center. Evaluated and scheduled daily workload for optimal phone coverage and service level achievement, f...
Nov 1995 — Jun 2004
Customer Service Project Manager
230 Park Ave SUITE 7, New York, NY 10016
Responsible for the formal analysis of incoming call flow to establish required staffing levels to maintain industry standard service levels.
Aug 1995 — Nov 1995
Project Leader and Account Manager, Help Desk
1 River Rd, Schenectady, NY 12305
Managed team of Help Desk agents which responded to the needs of over 6,000 PC users across the US. Increased end user productivity from 45% to 82%. - Consolidated five existing Help Desk op...
1992 — 1995
Specialist and Project Leader, Technical Writing and Documentation
1 River Rd, Schenectady, NY 12305
Managed technical writers in the design, preparation, distribution, resource planning and maintenance of documentation and training materials to support information systems projects for clie...
1989 — 1992
Customer Support Specialist
1 River Rd, Schenectady, NY 12305
Provided first level technical, training and administrative support for company financial systems.
1984 — 1989
Administrative Assistant
1 River Rd, Schenectady, NY 12305
Provided administrative support to four senior engineers.
1981 — 1984
Legal Secretary and Administrator
Provided administrative support for two corporate and estate law attorneys.
1980 — 1981
Education
1976 — 1980
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Information Technology Specialist
Artist
Model
Home Contractor
Site Lead
Operations Manager
IT Specialist
Construction Specialist
Construction Laborer
Skills
Process Improvement
Change Management
Cross Functional Team Leadership
Leadership
Management
Crm
Program Management
Team Leadership
Training
Customer Service
Outsourcing
Strategy
Performance Management
Strategic Planning
Call Centers
Team Building
Customer Experience
Coaching
Project Management
Operations Management
Call Center
Team Management
Microsoft Office
Microsoft Excel
Microsoft Word
Outlook
Powerpoint
Business Analysis
Account Management
Analysis
Business Process Improvement
Customer Relationship Management