With work experience over 12 years, this person is nowadays working at Minnesota Judicial Branch as a Production Services Manager. David received his education at the North Hennepin Community College. David Hiscock has gained certifications in : Customer Service: Working In A Customer Contact Center, Managing A Customer Contact Center, and It Service Desk: Management Fundamentals. This expert can be found in Anoka, Minnesota. To contact directly with David, you can search for their phone number or e-mail address or find additional information by requesting access to this professional's additional details on this website.
Name variants:
Daved Hiscock,
Dayvid Hiscock,
Dave Hiscock,
Davey Hiscock,
Davie Hiscock,
Davy Hiscock
Last updated Apr 29, 2024
Contact Information
Last Update
Jun 25, 2022
Email
dh**@hotmail.com
Location
Anoka, MN
Company
Workplace
Colleagues
Work History
Operations Leader - Help Desk
1000 Nicollet Mall, Minneapolis, MN 55403
Lead a group of 30 team members / contractors on the Help Desk that handled contacts in a multi-channel environment from end users across the company.
Executed multiple projects across bus...
Oct 2012 — Jan 2015
Client Service Manager
Communicated a vision for a service strategy, then provided project oversight and best practices for the implementation of a customer service desk from the ground up.
Improved service and ...
from Jan 2015
Business Process Consultant
1000 Nicollet Mall, Minneapolis, MN 55403
Responsible for the day-to-day operation and issue resolution for guest facing correspondence related to the Target credit card portfolio.
Acted as a liaison between technology and busines...
Apr 2011 — Oct 2012
Manager - Business Systems
1000 Nicollet Mall, Minneapolis, MN 55403
Responsible for the Accounting and Finance team of four ensuring the needs of our Accounting and Finance partners were met.
Performed project management activities utilizing the Target Sys...
Nov 2009 — Apr 2011
Guest Relations, Help Desk, Senior Help Desk Team Lead
1000 Nicollet Mall, Minneapolis, MN 55403
Responsible for ten direct reports and 50 indirect reports. The team consisted of two team leads and their 50 help desk specialists. My focus was providing leadership and resources to promo...
Apr 2003 — Nov 2009
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Leader
Business Intelligence Professional
Sales Specialist
Supplier
SalesForce Administrator
Operations Manager
IT Specialist
Managers
Business Consultant
Advisor
Services Professional
Sales Representative
Database Administration Professional
Database Administrator
Skills
Process Improvement
Team Leadership
Project Management
Leadership
Call Centers
Customer Service
Retail
Business Analysis
Vendor Management
Management
Contact Centers
Business Process
Strategic Planning
Operations Management
Change Management
Call Center
Analysis
Troubleshooting
Business Process Improvement
Team Building
Itil
Training
Cross Functional Team Leadership
Customer Satisfaction
Software Documentation
It Service Management
Sales
Networking
Coaching
Crm
Customer Relationship Management
Technical Support
Help Desk Support
Hp Service Desk
Itil Process
Communication
Performance Management
Integration
Analytics
Business Strategy
Waterfall Project Management
Agile and Waterfall Methodologies
Agile Project Management
Microsoft Excel
Data Visualization
Itil Certified
It Management
FAQs about David Hiscock
What's the profession of David Hiscock?
This professional's job is Production Services Manager
What jobs is David a professional at?
David is proficient at Executive and Manager jobs.
Where is David Hiscock currently located?
The expert is currently located in Anoka, Minnesota.
What is David Hiscock's email?
The expert's email is dh**@hotmail.com.
How many companies did David Hiscock work at?
David Hiscock worked at six jobs.
What education does David Hiscock have?
David studied at the North Hennepin Community College.
What are the certifications of David Hiscock?
The professional received the following certifications: Customer Service: Working In A Customer Contact Center, Managing A Customer Contact Center, and It Service Desk: Management Fundamentals.
What is the industry that David Hiscock is connected to?
This person works in Information Technology And Services industry.