Dave Baca
Director of Support Services Research For Tsia
Since 2019, Dave Baca has been working in Technology Services Industry Association (Tsia) based 353, 353. Dave Baca is an experienced Director of Support Services Research For Tsia with over 23 years of work experience. According to Dave's CV and work profile, this person has worked at more than six companies with diverse backgrounds and got different skills. Dave attended school at the Us Navy Nuclear Power School from 1986 to 1987. This person has professional certification in Leading A Customer-Centric Culture and Certified Scrum Master. Dave can be found in Baltimore, Maryland – where the professional is currently located. You can search for Dave Baca's email address and number. We can also provide you with exhaustive contact information upon request.
Name variants:
David Baca
Last updated May 05, 2024
Contact Information
Last Update
Jul 4, 2022
Email
da**@ancile.com, da**@gmail.com
Location
Baltimore, MD
Workplace
Director of Support Services Research For Tsia
San Diego, CA
Industry
Information Technology and Services
Colleagues
Work History
Director of Support Services Research For Tsia
San Diego, CA
As the director of support services research for TSIA, I provide TSIA’s Support Services members with research and advisory to help them optimize their Customer Support organizations (includ...
from Sep 2019
Vice President - Customer Experience and Services
3700 Koppers St SUITE 400, Baltimore, MD 21227
Led and grew a 30 member customer experience team through an initial phase of transformation to improve customer service and productivity for consulting services and customer support teams. ...
Apr 2018 — May 2019
Senior Vice President Customer Success
6085 Marshalee Dr, Elkridge, MD 21075
Nov 2013 — Jan 2018
Vp, Global Support and Cloud Service Delivery
6085 Marshalee Dr, Elkridge, MD 21075
Jul 2010 — Oct 2013
Director, Global Software Maintenance and Customer Support
11000 Broken Land Pkwy, Columbia, MD 21044
Led 55+ team members located in the US, Canada, Germany, UK, Australia, and Japan to service multiple software product lines for 2,500 North American and International customers. Delivered T...
Nov 2005 — Jul 2010
Manager
11000 Broken Land Pkwy, Columbia, MD 21044
Directed 20-member team to support 950 international and North American customers. Served as primary customer account manager for North American professional services – oversaw delivery of s...
Nov 1996 — Oct 2005
Education
1986 — 1987
1982 — 1986
Occupations
Executive
Director
IT Professional
Technical Support Specialist
Computer Software Professional
Vice President
Engineer
Customer Service
Sales Specialist
Client Service Officer
Chief Executive Officer
Operations Manager
Systems Support Specialist
Support Specialists
Software Developers
Chief Executive
Corporate Executive
Skills
Certified Scrum Master Csm
Recruiting
Sap
Business Planning
Business Process Improvement
Program Management
Operations Management
Change Management
Strategy
Instructor Led Training
Training Delivery
Budgets
Strategic Partnerships
Consulting
Erp
Process Improvement
Forecasting
Start Ups
Business Process
Training
Strategic Planning
Software Development
Management
Performance Improvement
Management Consulting
Selling
Project Management
Customer Satisfaction
Leadership
Business Development
Enterprise Software
Professional Services
Software Documentation
Business Analysis
Crm
Team Building
Integration
Saas
Business Intelligence
Cross Functional Team Leadership
Testing
Product Management
Business Alliances
Cloud Computing
Software Project Management
Team Leadership
Requirements Analysis
Sdlc
Business Transformation
Customer Relationship Management