With work experience over 17 years, this expert is currently working at Claims Management Resources, Inc. (Cmr) based in 80 as a Fnol Manager. Cynthia received his education from 2010 to 2013 at the University of Oklahoma. this expert speaks fluently two languages: English and Spanish. Cynthia Bearden lives in Noble, Oklahoma. To contact directly with Cynthia, you can look for their phone or e-mail address or find additional information by requesting access to this professional's further details on this webpage.
Name variants:
Cindy Bearden,
Cyndi Bearden
Last updated Apr 29, 2024
Contact Information
Last Update
Jul 9, 2022
Email
wk**@aol.com, cy**@buildzoom.com
Location
Noble, OK
Workplace
Colleagues
Work History
Fnol Manager
726 west Sheridan Ave, Oklahoma City, OK 73102
from Dec 2017
Senior Operations Manager
5161 California Ave SUITE 100, Irvine, CA 92617
Responsible for managing all daily KPI's, Leadership Development, Training and Mentorship, as well as coaching for improved performance.
Nov 2016 — Mar 2017
Head of Customer Success
301 Howard St, San Francisco, CA 94105
Spearheaded the growth of a small center by leading a group of Project Concierges to success by delivering exceptional customer service to our property owners! Relevant responsibilities incl...
Nov 2015 — Aug 2016
Call Center Manager
2020 Lonnie Abbot, Ada, OK
I joined the Chickasaw Nation in May to bring expertise to their existing call center and to launch a new center. The call centers were responsible for selling and reserving rooms at WinStar...
May 1, 2014 — Nov 2015
Director of Training and Quality
Grew call center from 15 agents to 150 agents, responsible for all personnel, including performance development and separations, client services, training and quality, development of KPI's a...
Dec 2010 — Apr 2014
Training and Quality Manager, Operations Manager
4500 north State Rd, Fort Lauderdale, FL
Aug 2005 — Dec 2010
Customer Service Supervisor, Helppoint
6301 Owensmouth Ave, Woodland Hills, CA 91367
Supervised CSR's handling inbound calls for claims, directed special projects such as duplicate claims reporting, direct liason to IT for business support
Jan 2000 — Feb 2005
Education
2010 — 2013
2001 — 2008
Occupations
Executive
Manager
Operations Manager
Director of Operations
Skills
Call Centers
Customer Experience
Training
Workforce Management
Customer Service
Account Management
Outsourcing
Crm
Management
Team Building
Leadership
Project Management
Contact Centers
Operations Management
New Business Development
Strategic Planning
Business Development
Bpo
Vendor Management
Process Improvement
Telecommunications
Technical Support
Managed Services
Program Management
Customer Satisfaction
Customer Retention
Avaya Technologies
Performance Management
Team Leadership
Sales Management
Strategy
Service Delivery
Recruiting
Change Management
Analysis
Team Management
Business Process Improvement
Call Center Development
Cross Functional Team Leadership
Quality Assurance
Coaching
Voip
Leadership Development
Time Management
Employee Training
Salesforce.com
Solution Selling
B2B
Microsoft Office
Hospitality Industry