Since 2019, Cyndi Frost has been working in Customer Direct located None, None. Cyndi is a competent Director - Customer Experience with over 14 years of work experience. According to Cyndi's resume and work profile, the professional has worked at more than five places with numerous backgrounds and gained different skills. Cyndi attended school at the Saint Louis Community College from 1981 to 1983. Cyndi can be found in Northwest Plaza, Missouri – where this professional is currently located. You can search for this expert's e-mail and phone. We can also provide you with additional contact information upon request.
Name variants:
Cynthia Frost
Last updated Jul 07, 2024
Contact Information
Last Update
Jul 5, 2022
Email
cf**@customerdirect.com, cy**@quadrantsubs.com
Location
Northwest Plaza, MO
Company
Workplace
Director - Customer Experience
Chesterfield, MO
Industry
Consumer Services, Call Center-No Longer Doing Bus. In Cali, Data Communication Services, All Other Telecommunications, Communication Services, NEC
Colleagues
Work History
Manager Customer Service
Track phone/mail volumes to ensure group is appropriately staffed
Develop plan to ensure all areas of the business have the appropriate personnel to meet service levels
Develop Team Leads...
May 2010 — Jan 2013
Operations Manager at Customer Direct
500 Plz northwest SUITE 1100, Missouri
from Jan 2013
Team Lead
Manage a team of call center agents
Be available to affect the entirety of the team's operations
Manage by walking around. Be visible to answer questions
Took calls that agents couldn’t ...
Jan 2008 — May 2010
Senior Customer Service Representative and Trainer
Processing of orders, adjustments, and inquiries for bookseller/trade market as well as high revenue key/Elite accounts
Mentor / trainer for Customer Service Department. Trainer of new hir...
Oct 1999 — Jan 2008
Education
1981 — 1983
1975 — 1981
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Manager
Partner
HR Specialist
Training and Development
Operations Manager
Chief Executive
Skills
Publishing
Account Management
Management
Customer Service
Leadership
Microsoft Office
Digital Marketing
Customer Service Management
Team Leadership
Customer Satisfaction
Email Marketing
Training
Team Building
Customer Relationship Management
Direct Marketing
Digital Strategy
Online Publishing
Online Marketing
Crm
Online Advertising
Marketing Communications
Contact Centers
Project Management
New Business Development
Digital Media
Call Centers
Team Management
Marketing
Effective Coaching and Communication Skills
Addressing Unacceptable Employee Behavior
Preventing and Addressing Harassment
FAQs about Cyndi Frost
What is the main profession of Cyndi Frost?
Cyndi is a Director - Customer Experience.
What are the main profession of Cyndi Frost?
These person's professions are Executive and Director
Where does Cyndi Frost currently live?
Northwest Plaza, Missouri is the place where Cyndi Frost currently lives
Does the expert have the email address?
cf**@customerdirect.com and cy**@quadrantsubs.com is Cyndi Frost's email address.
Where did Cyndi Frost work?
The professional worked at Customer Direct, Elsevier.
What education does Cyndi Frost have?
Cyndi studied at the Saint Louis Community College from 1981 to 1983.
What languages does Cyndi Frost speak?
Cyndi Frost speaks English.
Are there any special industries, that Cyndi Frost is connected to?
This person works in Publishing industry.