Craig Manfull has been working as a Independent Consultant-Operations Manager in Promontory Financial Group, LLC since 2011. Moreover, Craig has an employment history at more than 14 companies in the related field. Craig has a total work experience of 19+ years. Craig Manfull studied at the University of Denver - Daniels College of Business from 2005 to 2010. Chicago, Illinois is the place where the professional presently lives. You can contact with Craig by searching for phone or email or find additional information by requesting access to Craig Manfull's details from SoftwareOfficial.
Name variants:
Craig Manfull
Last updated Jun 30, 2024
Contact Information
Last Update
Jul 4, 2022
Email
cr**@db.com, c_**@hotmail.com
Location
Chicago, IL
Company
Workplace
Independent Consultant-Operations Manager
Washington, DC
Industry
Financial Services
Colleagues
Work History
Independent Consultant-Operations Manager
Orange County, California Area
Assisted Promontory with a key engagement requiring the review of a major bank’s residential mortgage foreclosure practices as mandated by the Office of the Comptroller of the Currency. Sup...
from Jul 2011
Volunteer - First Aid/CPR/AED Instructor
Volunteer Instructor - teaching Lay Responders in:
Standard First Aid
CPR - Adult/Child/Infant
AED - Adult/Child
from Jun 2011
Outbound Sales Implementation Consultant
Partner with client leadership team to meet aggressive objectives to launch Outbound Call Center; including Outbound Dialer configuration, training, DNC Outbound guidance and SOP development...
Sep 2010 — Jan 2011
Manager, Compliance
Oversaw compliance for all company, client, Federal and State regulations.
Implemented conversion to database tracking for all monitoring observations resulting in a 40% increase in effi...
May 2009 — Jul 2010
Manager, Royalty Services
Functioned as manager for 3 Patent Portfolio Licenses as well as all domestic & international tax issues.
Managed transition of DVB-T patent licensing program to SISVEL S.p.A; a compet...
Oct 2007 — Feb 2009
Supervisor Customer Service/Channel Support Team
Developed, coached and evaluated workers to investigate complaints, such as those concerning rates and service issues in connection with local & long distance services, high speed intern...
Mar 2006 — Dec 2006
Telesales Manager I
Successfully trained, managed and developed team of 14 sales & service consultants exceeding sales objectives by 15%.
Consistently in top tier in region for team performance.
Managed...
Sep 2004 — Mar 2006
Call Center Metrics Analyst
Successfully forecasted End of Month results and positively influenced sales goals to create reward systems.
Introduced and facilitated sales forecasting model with an error rate of +/-1.5%....
May 2002 — Sep 2004
Customer Service Manager
Successfully trained, managed and developed team of 15 sales consultants exceeding sales objectives by 10%.
Successfully trained, managed and developed team of 4 order processing agents lo...
Aug 1999 — May 2002
Sales Consultant
Functioned as inbound call center sales consultant for Small Businesses in 14 states.
Exceeded monthly sales objectives, averaging 160% of established monthly sales goals.
Assumed subject ma...
Feb 1998 — Aug 1999
Education
2005 — 2009
2000 — 2002
1986 — 1991
Occupations
Executive
Vice President
Manager
Accountant
Controlling Specialist
Artist
Model
HR Specialist
Recruitment
Servicer
Director
IT Professional
SalesForce Administrator
Volunteer
Professor
Certified Cardiopulmonary Resuscitation Instructor
Instructor
Pedagogue
Chief Executive
Operations Manager
Controller
Database Administration Professional
Database Administrator
Non-Profit
Health Educator
Health Educators
Skills
Process Improvement
Budgets
Performance Management
Call Center
Change Management
Management
Leadership
Program Management
Forecasting
Call Centers
Training
Risk Management
Strategy
Project Management
Crm
Quality Assurance
Customer Service
Due Diligence
Data Analysis
Coaching
Telecommunications
Financial Analysis
Banking
Strategic Planning
Sales
Mortgage Lending
Recruiting
Salesforce.com
Policy
Sales Management
Analysis
Operations Management
Vendor Management
Executive Management
Negotiation
Team Leadership
Customer Satisfaction
Finance
Interviews
Business Planning
Powerpoint
Business Process Improvement
Customer Retention
Organizational Development
Business Development
Team Building
Insurance
Portfolio Management
Customer Experience
Contract Negotiation