Craig Black has been working as a Director, Customer Service in Eaton's Cooper B-Line since 2011. Furthermore, Craig has professional experience at more than six companies in the relevant field. Craig has a total work experience of 18+ years. Craig Black studied at the Middlesex University from 1985 to 1989. Craig Black has the following certificates: Acma and Chartered Institute Management Accountants. Craig can be found in Chicago, Illinois – where this expert currently lives. You can find Craig Black's current phone and email through our search.
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Craig Black
Last updated Jul 07, 2024
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Work History
Director, Customer Service
Responsible for Customer Service and Marketing Communications team of 50 people.
Launched a new loyalty program focused on increasing ease of doing business, rewarding distributor growth and...
from Feb 2011
Director, Global Customer Support
Responsible for global customer service and field technical support, with sales budget responsibility of $8m. Manage global staff of 60 with 8 direct reports.
Established centralized Cent...
Oct 2008 — Jan 2011
Commercial Operations Director
Reporting to President of North America, managed Customer Service, Operations & Project Management functions with team of 40 people, and $8m operating budget.
Restructured teams improvin...
Aug 2005 — Nov 2007
Group Export Customer Service Manager
Led Customer Service support function for network of subsidiary and distributor sales channels in over 80 countries.
Interface between sales channels and manufacturing operations to ensure e...
Jan 2001 — Jul 2005
Finance Manager
Led Finance team of 12 people. Member of UK sales channel management team, and operations management team. Co-ordinated budgeting process, P&L, Balanace Sheet and Cash Flow reporting.
Jan 1998 — Dec 2000
Budgetary & Investment Accountant
Joined Spicers Ltd as Trainee Accountant and gained ACMA certification, progressing through a variety of accounting roles within the organization to position of Budgetary & Investment Ac...
Jan 1990 — Dec 1997
Education
1985 — 1989
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Marketer
Marketing Administrator
IT Professional
Technical Support Specialist
Operations Manager
Marketing Manager
Systems Support Specialist
Support Specialists
Skills
Strategy
Management
Operations Management
Leadership
Supply Chain
Process Improvement
Cross Functional Team Leadership
Sales
Project Management
Sales Management
Budgets
Change Management
Customer Service
Talent Management
Customer Satisfaction
Product Development
Pricing
Supply Chain Management
Strategic Planning
P&L Management
Manufacturing
Business Process
Cross Functional Team Building
Succession Planning
Forecasting
Six Sigma
Continuous Improvement
Lean Manufacturing
Team Leadership
Pricing Strategy
Business Process Improvement
Product Management