Since 2018, Chris Mccaleb has been working in Cpo Commerce, Inc located 182, 182. This expert is a high-skilled Director Customer Experience with over 16 years of work experience. According to Chris's CV and work profile, this person has worked at more than five companies with numerous backgrounds and gained various skills. Chris attended school at the Jackson Christian School. Chris can be found in Dover, Delaware – where this professional is currently located. You can search for this person's contacts. We can also provide you with exhaustive contact information upon request.
Name variants:
Christian Mccaleb,
Christopher Mccaleb,
Christine Mccaleb,
Crystal Mccaleb
Last updated Jul 06, 2024
Contact Information
Last Update
Jul 6, 2022
Email
cm**@cpocommerce.com, ch**@yahoo.com, cm**@euramax.com
Location
Dover, DE
Company
Workplace
Director Customer Experience
Pasadena, CA
Industry
Retail, Computer Related Services, Wholesales Hardware
Colleagues
Work History
Director Customer Experience
120 west Bellevue Dr, Pasadena, CA 91105
Responsible for directing and managing all aspects of customer-facing operations for CPO Commerce, America's leading online tool retailer. Specific responsibilities include: contact center (...
from May 2018
Vice President - Customer Care at Euramax International, Inc
30 Technology Pkwy south, Peachtree Corners, GA 30092
Oct 2013 — Apr 2018
Director - North America Customer Care
30 Technology Pkwy south, Peachtree Corners, GA 30092
Mar 2012 — Sep 2013
Director, Customer Operations, Business Markets
1025 Eldorado Blvd, Broomfield, CO 80021
Rejoined Broadwing Communications (prior to Level 3’s acquisition in 2007) to evaluate organizational talent, develop/implement best practices, and build a culture of customer excellence fo...
Jun 2006 — Nov 2011
Various Leadership Roles
Director , Customer Support, South Division and Director – Customer Support & Business Operations for Broadwing Communications (2000-2004) and Chief Services Officer for Socketware, Inc. (no...
Apr 2000 — Aug 2005
Education
Occupations
Executive
Director
Chief Procurement Officer
Engineer
Customer Service
Sales Specialist
Client Service Officer
Partner
Lawyer
Advocate
Vice President
Operations Manager
Acquisitions Manager
Purchasing Managers
Chief Executive
Jurist
Legal Counsel
Skills
Leadership
Customer Retention
Account Management
Lifecycle Management
Change Management
Continuous Improvement
Sales Operations
Forecasting
Budget Administration
Human Capital Management
Program Management
Project Management
High Performance Teams
Lean Six Sigma
Customer Relationship Management
Employee Retention
Performance Management
Strategic Planning and Execution
Customer Escalation Management
Data Analysis
Voice of the Customer
Cost Management
Profitability Improvement
Business Process Improvement
Strategy
Customer Experience Executive
Customer Service Delivery and Assurance
Business Transformation and Turnarounds
Business Operations Leadership
C Level Engagement
Financial Management and Planning
Internal Relationship Building and Development
External Relationship Building and Development
Resource Deployment and Optimization
Business Process Development and Management
Customer Touchpoint Program Development and Implementation
Quality and Compliance
Cross Function and Remote Leadership
Employee Engagement Improvement
Customer Communications Transformation
Contract Management and Negotiation
Organization Rebranding
Human Resources and Recruitment
Contact Centers
Team Building
Training