We found the following information about Cesar Berra at Decisionone, where this expert has worked as a Service Support Team Manager since 2018. Cesar's total work experience is over 28 years, during which time they had at least eight jobs at different companies to develop skills. Cesar studied at the Escuela Nacional De Publicidad. Cesar has the certification in Itil Cesar Berra is experienced in three languages: English, Spanish, and Italian. Cesar currently is located in Minneapolis, Minnesota. You can contact with Cesar by looking for phone or email address or find further information by requesting access to this expert's additional details.
Name variants:
Cesar Berra
Last updated Jul 01, 2024
Contact Information
Last Update
Jul 13, 2022
Email
ce**@service800.com, be**@yahoo.com
Location
Minneapolis, MN
Company
Workplace
Service Support Team Manager
Devon, PA
Industry
Information Technology and Services, Professional, Scientific and Techincal Servies, Computer Systems Design and Related Services, Computer Related Repairs & Maintenance Services, Computer Related Repairs, Maintenance And Technical Support Services, Computer Maintenance/Repair, Information Technology Support Svcs
Colleagues
Work History
Director of Call Ceneter Services
Responsible for Call Center Operations site and home based agents performing over the phone interpreting services in foreign languages. Customer Service support for multiple clients in multi...
from Dec 2017
Process Manager
Working for HCL outsourcing company providing customer service and order management services for 3M. Responsible for 50 customer service agents providing phone, chat and email support for mu...
Dec 2016 — Dec 2017
Call Center Manager and Business Partner
Minnesota
Responsible for Call Center Operations site and home based agents performing over the phone interpreting services in foreign languages. Customer Service support for multiple clients in multi...
Jun 2016 — Nov 2016
Call Center Consultant
4350 Glendale Milford Rd SUITE 250, Cincinnati, OH 45215
Responsible for Call Center Site of 300 Customer Service Agents. Including staffing, forecasting, performance metrics analysis. Responsible for meeting Service Level agreements and Key Perfo...
Aug 2015 — May 2016
Operations Director
2190 Wayzata Blvd, Minneapolis, MN 55405
Energetic,hands on leader managing people and process worldwide to complete targets by the due dates.
Primary responsibilities included Operations business strategy, business analysis and ...
May 2004 — Apr 2015
Occupations
Executive
Manager
Director
Agents
Engineer
Customer Service
Sales Specialist
Client Service Officer
HR Specialist
Human Resources Specialist
Operations Manager
Recruitment
Skills
Call Centers
Customer Satisfaction
Management
Leadership
Account Management
Process Improvement
Team Leadership
Operations Management
Team Building
Customer Service
Team Management
Project Management
Strategy
Business Analysis
Call Center
Problem Solving
Change Management
Business Process Improvement
Contract Negotiation
Customer Relationship Management
Microsoft Office
Vendor Management