Name variants:
Cass Haughey,
Cassie Haughey,
Cassey Haughey,
Casey Haughey,
Sandra Haughey,
Sandy Haughey
Last updated Jul 04, 2024
Contact Information
Last Update
Jul 14, 2022
Email
mi**@gmail.com, ca**@usertesting.com, ch**@usertesting.com
Location
San Francisco, CA
Company
Workplace
Colleagues
Work History
Senior Customer Success Manager
1400 Seaport Blvd, Redwood City, CA 94063
from Sep 2019
Strategic Manager, Solution Delivery
100 Pennsylvania Ave, Framingham, MA 01701
Applause empowers companies of all sizes to deliver great digital experiences (DX) – across web, mobile and IoT as well as brick-and-mortar – spanning every customer touchpoint. Applause del...
Oct 2017 — Jun 2019
Director - Regional Accounts, Strategic Account Consultant, Pricing Consultant
690 5Th St, San Francisco, CA 94158
Oct 2015 — Jan 2017
Strategic Account Executive, Account Management Team Lead
690 5Th St, San Francisco, CA 94158
Nov 2014 — Oct 2015
Senior Client Success Manager - Enterprise and Strategic Accounts
690 5Th St, San Francisco, CA 94158
Oct 1, 2012 — Nov 2014
Customer Service Manager
335 east Middlefield Rd, Mountain View, CA 94043
Hired in June 2010 as the first dedicated Live Chat CSR
Promoted to Customer Service Trainer, 10/2010
Promoted to Call Center Team Lead, 04/2011
Promoted to Acting Customer Service Manag...
Jun 2010 — Oct 2012
E-Commerce Customer Service and Live Chat Team
211 Austin St, San Francisco, CA 94109
Provided world-class customer service via chat, email and phone. Maintained industry-specific blogs, creating and implementing SEO strategy. Managed eBay store, creating and implementing mar...
Feb 2007 — Aug 2009
Call Center Supervisor
Assisted Department Manager in motivating, hiring and training call center staff
Developed sales strategies and contests to generate leads
Created and maintained reporting spreadsheets
May 2006 — Feb 2007
Education
2008 — 2008
1992 — 1996
Occupations
Executive
Manager
IT Professional
Computer Software Professional
Operations Manager
Software Developers
Skills
Management
E Commerce
Customer Service
Strategy
Account Management
Project Management
Training
Usability Testing
Product Management
Customer Experience
Process Improvement
Customer Retention
Leadership
Sales
Marketing
Social Media