With work experience over three years, this expert is nowadays working at Epay, A Euronet Worldwide Company that is situated in 91 as a Manager of Consumer Operations and Cx. Carla received his education from 2016 to 2017 at the Academia Panamericana De Artes Culinarias. This professional has received certifications in : Interview With Ease, Diplomado Excel Aplicado- Macros Con Excel, and Administracion De La Capacitacion Y Gestion De Conocimiento. This professional can be found in Columbus, Georgia. To contact Carla, you can search for their phone number or e-mail address or find additional information by requesting access to this person's further details on this website.
Name variants:
Carlie Costa,
Carly Costa
Last updated Jul 05, 2024
Contact Information
Workplace
Manager of Consumer Operations and Cx
Leawood, KS
Industry
Information Technology and Services
Colleagues
Work History
Manager of Consumer Operations and Cx
3500 College Blvd, Leawood, KS 66211
from Aug 2019
Global Quality and Training Manager
3500 College Blvd, Leawood, KS 66211
Currently in charge of 3 areas:
Manage the training team across all divisions.
Manage and support the Quality auditor team across all divisions.
Manage and support the CRM- SME team acco...
from Sep 2014
Quality Assurance Manager
3500 College Blvd, Leawood, KS 66211
From scratch created a highly successful Quality Assurance department that consistently exceeded stretch goals for all quality metrics. Hired, trained and managed the Quality Assurance tea...
from Jan 2013
Quality Auditor
3500 College Blvd, Leawood, KS 66211
Performed call center monitoring, evaluated and reported all agents.
Actively used quality management system to compile, track and trend agent performance.
Communicated with center ...
Jun 2011 — Dec 2012
Customer Service Team Leader
3500 College Blvd, Leawood, KS 66211
Oversaw 12-15 service representatives. Monitored calls to observe employee's demeanor, technical accuracy and conformity to company policies
Maintained QA standards for staff, ensured ...
Feb 2010 — Jun 2011
Customer Service Representative
3500 College Blvd, Leawood, KS 66211
Managing incoming calls and customer service inquiries
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and e...
Feb 2009 — Mar 2010
Education
2016 — 2017
2005 — 2005
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Training Manager
Accountant
Auditor
Operations Manager
IT Specialist
Managers
Skills
Quality Assurance
Call Centers
Customer Satisfaction
Coaching
Customer Service
Training
Management
Telecommunications
Team Leadership
Quality Management
Call Center Development
Action Plan Creation
Test Planning
English
People Skills
Crm
Quality Auditing
Quality Control
Call Center Administration
Performance Metrics
Action Plan Development
Performance Improvement
Agile Methodologies
Leadership
Account Management
Customer Relationship Management
Strategic Planning
Spanish
Employee Training
People Oriented
Rightnow
Reporting and Analysis
Performance Reporting
Leadership Mentoring
FAQs about Carla Escobar Da Costa
What is the main profession of Carla Escobar Da Costa?
This professional's job is Manager of Consumer Operations and Cx
What are the main profession of Carla?
These person's professions are Executive and Manager
Where does Carla Escobar Da Costa currently live?
They currently lives in Columbus, Georgia.
Where did Carla Escobar Da Costa work?
Carla worked at Epay, A Euronet Worldwide Company, Epay, A Euronet Worldwide Company.
What education does Carla Escobar Da Costa have?
Carla studied at the Academia Panamericana De Artes Culinarias from 2016 to 2017.
Are there any professional certifications, that Carla Escobar Da Costa has?
This professional received the following certifications: Interview With Ease, Diplomado Excel Aplicado- Macros Con Excel, Administracion De La Capacitacion Y Gestion De Conocimiento, and Coaching Interactivo.
Are there any industries, that Carla Escobar Da Costa works in?
This professional works in Information Technology And Services industry.
Are there any skills Carla Escobar Da Costa has?
This person has skills in the following areas: Quality Assurance, Call Centers, Customer Satisfaction, Coaching, Customer Service, Training, Management, Telecommunications, and Team Leadership.