For over 32 years Bryant Mosley worked in different jobs. Recently, this person worked as a Remote Home Office Call Center Member Engagement Specialist in Catasys Inc. widening experience. This expert graduated from Milwaukee Area Technical College where this expert got all the skills and knowledge. This professional is fluent in English. You can find this expert in Atlanta, Georgia, where he is located nowadays. SoftwareOfficial has all the personal info you need to be in touch with Bryant Mosley, such as Bryant Mosley's number or e-mail. Send us the request to get more data.
Name variants:
Brian Mosley
Last updated Jul 05, 2024
Contact Information
Workplace
Remote Home Office Call Center Member Engagement Specialist
Los Angeles, CA
Industry
Hospital & Health Care
Colleagues
Work History
Remote Home Office Call Center Member Engagement Specialist
2120 Colorado Ave SUITE 230, Santa Monica, CA 90404
Use THRIO Internet based phone to perform a combination of 125-150 manual outbound and Inbound calls daily. Educate Aetna Healthplan Behavioral Health Members on covered benefits of the Ontr...
from Aug 2019
3Rd Party Call Center Answering Service Representative
3399 Peachtree Rd northeast SUITE 800, Atlanta, GA 30326
Receive incoming and place 125 or more outbound calls daily on behalf of Home Improvement Contractors
Create seamless brand awareness via educational consultation
Verify online lead infor...
Apr 2018 — Nov 2018
Optum Healthcare Application Management Team Coordinator
Review applications and obtain education information
Ensure all necessary licenses and credentials are verified and updated for Optum Healthcare
Request missing or additional information ...
Nov 2017 — Jan 2018
Team Manager
Client liaison for Citigroup, State Of Georgia And DTE Energy annual enrollments)
Managed 22 inbound call center representatives processing open enrollment calls
Monitored and graded qual...
Aug 2016 — Nov 2016
Clinic Coordinator Triage Representative
Handle inbound and outbound calls from cancer clinics regarding application or technical issues
Open cases in order of urgency in salesforce database
Use Skype tool to alert application o...
Jul 2015 — May 2016
Call Center Customer Service and Help Desk Representative
Handle 60-100 inbound and outbound calls daily for AMC Movie Theatre guests
Perform data entry documentation case on every call
Explain policies and procedures for online purchases
Proce...
Jul 2014 — Jul 2017
Call Center Broker Support Representative
Provided telephone and email research support to health insurance brokers
Handled application status inquiries and explained policies and procedures
Jul 2014 — Nov 2014
Front Desk Coordinator
Handled new enrollments and verified insurance
Scheduled primary care and specialist appointments for patients
Oct 2013 — Jan 2014
Customer Care Professional
Call New Members Of Medicaid Managed Care Health Plans
Perform Health Risk Assessments
Document and refer urgent health risk and pregnant members
Escalate Crisis calls to Nursewise and s...
Nov 2012 — Mar 2013
Medicaid Contact Center Agent
3000 Hanover St, San Jose, CA
Handled Inbound Medicaid calls providing first call resolution to inquiries about membership eligibility, covered benefits, website navigation and participating providers. Instructed provide...
Feb 2012 — May 2012
Ach Transmission Data File Conversion Account Manager
420 Montgomery St, San Francisco, CA 94129
Wholesale corporate contact specialist for Automatic Clearing House data files.
Communicate data file testing procedure and impacts to Wachovia corporate clients.
Coordinate testing of Wa...
Mar 2011 — Sep 2011
Enrollment Administrator
1891 Metro Center Dr, Reston, VA 20190
Instruct callers on how to fill out Child Health Plus health care application and necessary documentation Counsel applicants on federal government funded health care coverage eligibility Use...
Nov 2010 — Mar 2011
NYC CHplus Application Enrollment Coordinator (MMC Staffing Contractor)
Atlanta, GA
Nov 2010 — Mar 2011
Women's Wellness Enrollment Counselor (Trc Staffing Contractor)
Marietta, GA
Nov 2009 — Feb 2010
Call Center Customer Service Loan Processor and Soft Account Collector
Atlanta, GA
Jan 2009 — Nov 2009
Verizon Wireless Call Center Customer Service Supervisor
Kennesaw, GA
Jan 2009 — Jun 2009
Call Center Customer Service Supervisor and Soft Account Collector
Supervised, trained, coached and develop 15 employees and made appropriate career path suggestions
Performed 50 loan processing customer service calls daily while resolving escalated calls...
Oct 2007 — Nov 2009
Call Center Customer Service Supervisor and Soft Account Collector
Atlanta, GA
Oct 2007 — Jan 2009
Call Center First Level Help Desk Analyst
133 Peachtree St northeast SUITE 200, Atlanta, GA 30303
Performed 75 or more customer service calls daily by verifying all employees with password problems before resetting or instructing on how to reset their passwords Utilized Georgia Pacific p...
May 2007 — Aug 2007
Call Center First Level Help Desk Customer Service
7437 Race Rd, Hanover, MD 21221
Performed 80 or more customer service calls utilizing Remedy Support and AS-400 Password Reset tool to provide trouble-shooting direction and solution to internal and external employees on s...
Aug 2006 — Mar 2007
Help Desk Analyst (Tek Systems Contractor)
Milwaukee, WI
Aug 2006 — Mar 2007
Call Center Customer Service Sales Associate
Ohio
Performed 75 daily inbound customer service sale calls/inquiries while surpassing daily/weekly sales goals
Processed and arranged appointments for pre-paid furniture assembly purchases
Re...
Aug 2005 — Mar 2006
Call Center Customer Service Representative First Level Technical Support
Performed 75 or more third party Chase Credit Card, Chase Bill Management, Piggy Bills, Pay My Bills etc customer service calls daily utilizing Clarify & Support Track to instruct customers ...
Jun 2002 — Aug 2004
Education
1995 — 1995
Occupations
Executive
Owner
Sport Trainer
Sports Trainer
Health Specialist
Nurse
Sales Specialist
Client Service Officer
Contractor
Chief Executive
Sports Trainers
Nurse Practitioner
Customer Service
Independent Business Owners
Skills
Customer Service
Problem Solving
Customer Experience
Technical Support
Customer Retention
Quality Assurance