Since 2019, Brian Roark has been working in Genesys 1057, 1057. This expert is a well-qualified Senior Director - Cloud Critical Operations with over 17 years of work experience. According to Brian's resume and work profile, this person has worked at more than nine companies with numerous backgrounds and gained various skills. Brian attended school at the University of Alaska Anchorage from 2012 to 2012. This professional has professional certification in Cloudu Certificate and Microsoft Office Specialist and Excel 2013 Certification. Brian can be found in Durham, North Carolina – where this person currently lives. You can search for Brian's phone and email. We can also provide you exhaustive contact information upon request.
Name variants:
Bryan Roark,
Bryant Roark
Last updated Jul 05, 2024
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Work History
Senior Director - Cloud Critical Operations
2001 Junipero Serra Blvd, Daly City, CA 94014
Sr Director – Cloud Critical Operations Implement and lead a global DevOps support and service operations organization responsible for availability and performance of an omnichannel call cen...
from Apr 2019
Director - Network Service Management
600 Telephone Ave, Anchorage, AK 99503
Jul 2009 — Nov 2012
Senior Manager - Network Managed Services Customer Operations
Responsible for the operational readiness of Nortel and ACS resources to deliver the Integrated NOC. Activities include process due diligence, process alignment and documentation
tool anal...
Oct 2008 — Jul 2009
Senior Manager - Network Managed Services Service Operations Assurance
Manage a globally dispersed team of 100+ direct reports supporting CALA Network Managed Service (NMS) Operations from South American locations. Establishment of CALA NMS Network Operations C...
Oct 2007 — Oct 2008
Senior Manager - Network Managed Services Proactive Performance Management
Manage NMC Advanced and Optimization delivery services in a multi-vendor, multi-technology environment across globally dispersed team of 17 – 45 support engineers.
Responsibilities to incl...
Oct 2004 — Oct 2007
Manager - Network Management Center Analysis
Manage a team of Tier 2 and 3 technical engineers with responsibility for providing proactive network analysis, capacity reporting, and network tuning to carrier switch, SS7, transport, opti...
Nov 2000 — Oct 2004
Manager - Network Managed Services Operations Support
Responsible for the operational readiness of the Raleigh NMC organization to support consolidation of disparate Optical and Data service specific NOCs into the Raleigh NMC. People, processes...
Aug 1998 — Nov 2000
Education
2012 — 2012
1984 — 1989
Occupations
Executive
Senior Director
Director
Senior Manager
Operations Manager
Skills
Telecommunications
Managed Services
Voip
Wireless
Data Center
Itil
Mpls
Cloud Computing
Integration
Enterprise Software
Telephony
Vendor Management
Management
System Deployment
Ip
Networking
Team Leadership
Business Development
Service Delivery
Troubleshooting
Strategy
Unified Communications
Leadership
Computer Network Operations
Network Design
Program Management
Open Source Software
Outsourcing
Noc
Cdma
Switches
Network Administration
Bss
Cross Functional Team Leadership
Technical Support
Process Improvement
Mobile Devices
Product Management
Ethernet
Project Management
Amazon Web Services
Professional Services
Information Technology
Sip
Iso
Network Management Applications
Cisco Technologies
Solution Selling
Infrastructure
Consulting