Since 2019, Brian Bookmiller has been working in Freed Maxick Cpas, P.c 2667, 2667. This person is a qualified It Operations Manager with over 52 years of work experience. According to Brian's CV and work profile, this person has worked at more than 16 places with diverse backgrounds and gained different skills. Brian attended school at the State University of New York, Empire State College from 2008 to 2011. Brian Bookmiller can be found in Buffalo, New York – where this professional is currently located. You can search for this person's phone and email. We can also provide you additional contact information upon request.
Name variants:
Bryan Bookmiller,
Bryant Bookmiller
Last updated Jul 02, 2024
Contact Information
Workplace
Colleagues
Work History
It Operations Manager
424 Main St, Buffalo, NY 14202
Manage internal IT Helpdesk supporting all internal users for hardware, software and other related IT needs.
from Mar 2019
Co-Owner and Vice President of Operations
Responsible for all accounting, legal, reporting and operational needs of meadery.
Worked with local, state and federal agencies to get proper zoning and licensing for bonded
winery opera...
from Apr 2018
Director of Operational Reporting
400 Atlantic St, Stamford, CT 06901
Nov 2013 — Apr 2018
Senior Manager , Command Center and Workforce Operations
400 Atlantic St, Stamford, CT 06901
Managed forecasting and scheduling groups for local TWC centers, but also expanded into vendor WFM management support.
Created the TWC Workforce Management Council to organize and standard...
Feb 2011 — Oct 2013
Workforce Manager
400 Atlantic St, Stamford, CT 06901
Managed resource management team that handled all forecasting, scheduling and reporting needs of the technical support, sales and customer service centers covering five locations in the US....
Mar 2002 — Feb 2011
Call Center Manager, Technical Support
Started new technical support department growing staff to 450 employees in just one year.
Hired and trained new supervisors and coaches to support new team members as needed.
Communicated...
2001 — 2002
Operations Manager
Led Operations, Facilities, Quality Assurance, Information Technology and Education Services.
Serviced clients such as Sprint PCS and Wells Fargo Bank from an inbound and outbound sales pe...
2000 — 2001
Manager of Scheduling, Forecasting and Workforce Management
Supervised forecasting group that developed weekly schedules for over one thousand associates at multiple locations in North America (Buffalo NY, Toronto ON and Huntington, WV).
Developed ...
1998 — 2000
Call Center Manager
Managed 200 employees providing technical support for clients such as Oracle, Iomega and other software companies of the 1990’s.
Created and implemented quality program to increase custome...
1995 — 1998
Education
Bachelor of Science in Business Management
Buffalo, NY
2008 — 2011
Buffalo, NY
1993 — 1997
Occupations
Executive
Operations Manager
Director of Operations
Vice President of Operations
Co-Owner
Vice President
Chief Executive
Owner
Skills
Call Centers
Process Improvement
Vendor Management
Workforce Management
Operations Management
Management
Customer Experience
Customer Satisfaction
Telecommunications
Outsourcing
Leadership
Call Center
Forecasting
Project Management
Contact Centers
Customer Service
Team Leadership
Business Process Improvement
Performance Management
Troubleshooting
Cross Functional Team Leadership
Team Building
Analysis
Program Management
Business Development
Change Management
Training
Crm
Avaya
Customer Retention
Strategic Planning
Software Documentation
Voip
Organization
Broadband
Call Center Development
Networking
Strategy
Product Management
Sharepoint
Time Management
Team Management
Quality Assurance
Coaching
Wireless
Bpo
Telephony
Account Management
Analytics
Access
Project Management Reporting Call Center Operations Sales Reporting Technical Support and Sales Management Workforce Management Budget Forecasting and Modeling Telephony Routing Data Analytics
FAQs about Brian Bookmiller
What is the main profession of Brian Bookmiller?
This professional's job is It Operations Manager
What jobs is Brian Bookmiller proficient at at?
The expert is a professional such jobs as Executive and Operations Manager.
Where is Brian Bookmiller located?
Brian Bookmiller is currently located in Buffalo, New York.
Does Brian have the email address?
b_**@yahoo.com is Brian Bookmiller's email address.
Where did Brian Bookmiller work?
Brian worked at Freed Maxick Cpas, P.c., Queen City Meadery.
What education does Brian Bookmiller have?
Brian studied at the State University of New York, Empire State College from 2008 to 2011.
What is professional industry that Brian Bookmiller is connected to?
Brian Bookmiller works in Food Production industry.
Are there any professional skills, that Brian Bookmiller has?
Brian Bookmiller has the following skills: Call Centers, Process Improvement, Vendor Management, Workforce Management, Operations Management, Management, Customer Experience, and Customer Satisfaction.