For over 51 years Arnold Erazo worked in different jobs. Recently, the professional worked as a Servicenow Solutions Architect in Accudata Systems widening experience. This professional graduated from Coastline Community College where the professional got all the knowledge and skills. This expert has all required skills for his job, that is proven by these certifications in Certified Call Center Manager, Itil V2 Foundation Certified, and Microsoft Windows Product Specialist. This expert knows Spanish. You can find this professional in Houston, Texas, where he lives nowadays. SoftwareOfficial has all the information you need to connect Arnold Erazo, such as this person's phone or email. Send us the request to get more info.
Name variants:
Arnie Erazo,
Arny Erazo
Last updated Jul 01, 2024
Contact Information
Last Update
Jul 12, 2022
Email
ar**@msn.com, ar**@loomis.com, ae**@helixesg.com
Location
Houston, TX
Company
Workplace
Servicenow Solutions Architect
Houston, TX
Industry
Information Technology and Services, Computer Systems Design Svcs
Colleagues
Work History
Servicenow Solutions Architect
10713 west Sam Houston Pkwy north SUITE 600, Houston, TX 77031
By following the Accudata Systems consulting and project delivary methodolgy, provide professional consulting services to orgnazations interested in streamlining business-impacting processess.
from Aug 2018
Senior It Manager, Global Service Desk
10344 Sam Houston Park Dr SUITE 300, Houston, TX 77064
Managed the day-to-day operation of an internal Global Service Desk
as the primary ServiceNow Administrator, led the operational and strategic implementation of the three instances
led th...
Mar 2015 — Jul 2018
National Call Center Director
Manage Call Center operations at a national level
introduced ServiceNow as a process improvement and streamlining mechanism
review and implement call center technology (ACD, CRMS, ITIL, I...
Jun 2012 — Jun 2014
Director, Service Desk
5000 Research Forest Dr, The Woodlands, TX 77381
Responsible for the day-to-day operation of the internal Contact Center
Manage all aspects associated with a typical call center
Provide leadership and guidance to personnel
Craft and im...
Jun 2009 — Jun 2012
Global It Helpdesk Manager
3505 west Sam Houston Pkwy north SUITE 400, Houston, TX 77032
Managed internal Help Desk and Desktop Support teams, providing support to approximately 1,800 end-users in various onshore and offshore locations
Managed and tracked user incidents utiliz...
Sep 2007 — Feb 2009
Manager, Helpdesk
6565 Fannin St, Houston, TX 77030
Helpdesk Manager
The Methodist Hospital, Houston, TX
08/06 to 09/07
Managed the day-to-day operations of an internal Help Desk
Providing support to over 10,000 local and regional end-us...
Aug 2006 — Sep 2007
Senior Manager, Technical Support
851 west Cypress Creek Rd, Fort Lauderdale, FL 33334
Led a staff of 16 employees, including one supervisor, providing quality product technical support to valued customers
Represented the Global Technical Support function during the company-...
Aug 1999 — Feb 2006
Manager, Office Automation
Led a staff of 16 employees in supporting the Internal Tech Support Helpdesk to provide Tier 1 and Tier 2 technical support to 2000 plus company employees
Responsible for the hardware/soft...
Sep 1995 — Jul 1999
It Technician
5101 Dr northwest, Minneapolis, MN
Support Engineer's assigned to C-17
1992 — 1994
Global Help Desk Manager
3505 west Sam Houston Pkwy north SUITE 400, Houston, TX 77032
Education
Certificate in Novell Netware Computer Networking Course
Costa Mesa, CA
from Mar 2011
2001 — 2003
1994 — 1996
1991 — 1993
Occupations
IT Professional
Information Technology Specialist
Architect
IT Manager
Executive
Information Technology Director
IT Specialist
Skills
Itil
Documentation
Call Center
Software Development
Troubleshooting
Service Delivery
Management
Help Desk Support
Software Documentation
Sdlc
Project Management
Technical Support
It Management
Data Center
Security
Training
Call Centers
Vendor Management
It Service Management
Leadership
Enterprise Software
Disaster Recovery
Computer Hardware
Citrix
Hardware
Sharepoint
System Administration
Active Directory
Information Technology
Visio
Cloud Computing
Call Center Development
FAQs about Arnold Erazo
What is the profession of Arnold Erazo?
This professional's job is Servicenow Solutions Architect
What jobs is Arnold Erazo proficient at at?
Arnold is proficient at IT Professional and Information Technology Specialist jobs.
Where is Arnold Erazo currently located?
Arnold Erazo is currently located in Houston, Texas.
What is Arnold Erazo's email?
Arnold's email is ar**@msn.com and ar**@loomis.com.
Where did Arnold Erazo work?
Arnold Erazo worked at Accudata Systems, Forum Energy Technologies.
Where has Arnold Erazo studied?
Arnold studied at the Coastline Community College from 2011.
What are the certifications of Arnold Erazo?
This professional received the following certifications: Certified Call Center Manager, Itil V2 Foundation Certified, and Microsoft Windows Product Specialist.
What languages does Arnold Erazo speak?
Arnold Erazo speaks Spanish.