For over 19 years Anthony Santana worked in different jobs. Recently, the professional worked as a Expert Consultant in Zintro Inc. widening experience. Anthony graduated from Skidmore College in 1987 where the professional received all the knowledge and skills. This expert is fluently speaking Spanish. You can find Anthony Santana in Junius, New York, where he lives nowadays. SoftwareOfficial has all the data you need to be in touch with Anthony Santana, such as this person's number or e-mail. Send the request to get more data.
Name variants:
Antony Santana,
Anton Santana,
Tony Santana,
Toni Santana
Last updated Jul 02, 2024
Contact Information
Workplace
Colleagues
Work History
Partner Consultant
Providing global expert consultation to the Call Center industry. Check out our web site at http://www.streetsmartcc.com/page1.aspx.
from Sep 2009
Director Of Operations - Consultant
• Developed, directed and managed G.E. Capital client portfolio of $80 million deriving revenues of $5 million annually.
• Responsible for 121% growth in primary project and acquisition of r...
Dec 2009 — Feb 2011
Site Director - Consultant
• Boarded 2 new clients adding revenues of $1 million annually.
• Turned around under performing Bank of America project earning “Agency of the Quarter” award twice running.
• Grew existing ...
Sep 2008 — Jun 2009
Site Director
• Directed and managed Makati based collections and customer service verticals for Sprint and Dell turning both projects around to 1st place.
• Multi site management of 250 FTE customer serv...
2005 — 2007
Supervisor for Intl. Initiatives
• Multi site direction of 175 FTE for First Union collections and REO skip trace processing headquartering in Mumbai, India.
• Project lead for Six Sigma skip trace process saving more than ...
2002 — 2005
Manager
Buffalo/Niagara, New York Area
1996 to 1999 - Managed retail cards portfolio consisting of 8 clients with 19 collection agents.
1988 to 1996 - Administrative assistant to CEO tasked with developing reporting daily for all...
1988 — 1999
Education
1985 — 1987
1980 — 1982
Occupations
Counselor
Executive
Partner
Advisor
Chief Executive
Skills
Call Center
Six Sigma
Strategic Planning
Training
Management
BPO
Operations Management
Process Improvement
Workforce Management
Outsourcing
Performance Management
Vendor Management
Team Management
Management Consulting
Team Building
Business Process Improvement
Coaching
Change Management
Customer Service
Business Development