Andrew Franke
Director of It Operations
With work experience over eight years, this expert is currently working at Crisp - Chesapeake Regional Information System For Our Patients located in 268 as a Technical Operations Manager. Andrew received his education from 2005 to 2009 at the Pennsylvania State University University. This expert is a proven professional, that is proven by qualifications : Certified Scrummaster and Itil Foundations. Andrew is located in Baltimore, Maryland. To contact Andrew, you can look for their phone or email or find full info by requesting access to Andrew Franke's additional details on this website.
Name variants:
Andru Franke,
Andy Franke,
Drew Franke
Last updated Jul 01, 2024
Contact Information
Last Update
Jul 6, 2022
Email
af**@breakthrubev.com, ay**@gmail.com
Location
Baltimore, MD
Workplace
Technical Operations Manager
Columbia, MD
Industry
Information Technology and Services
Colleagues
Work History
Technical Operations Manager
7160 Columbia Gateway Dr SUITE 230, Columbia, MD 21046
Transformed the 'Technical Operations' team into three separate Infrastructure, App Support, and Integrations teams
Built foundation of cloud architecture to support scaling of the CRISP i...
Jan 2018 — Aug 2019
Director of It Operations
7160 Columbia Gateway Dr SUITE 230, Columbia, MD 21046
Leading the Infrastructure, Application Support & DevOps, and Interface Engineering teams
Migrated On-Premises infrastructure to a cloud platform, utilizing PaaS and SaaS technologies
Sca...
from Jul 2019
Business Process Specialist
Consultation for CRISP Health: - Process Improvement: Implementing ITIL Problem Management processes, Problem Management SOPs, and a Problem Management team to identify, track, and measure p...
from Jun 2017
Senior It Project Manager
3333 south Laramie Ave, Cicero, IL 60641
As the result of a merger, lead an ERP Implementation for a $1+ Billion-dollar distributor, resulting in business process changes for the distributor in areas such as Shared Services and Pur...
Oct 2015 — Jun 2017
Pmo Analyst
3333 south Laramie Ave, Cicero, IL 60641
PM Experience: Managed implementation of IBM Privileged Identity Management Software
PM Experience: Managed EHP and SP upgrades of our SAP ERP
PM Experience: Managed roll out of Specops S...
Apr 2013 — Sep 2015
Support Analyst
3333 south Laramie Ave, Cicero, IL 60641
Part of an efficient and nationwide Service Desk
Managing the day to day operations of a Level One analyst in the ITIL Service Structure
Provides immediate support to a call center housin...
Oct 2010 — Apr 2013
Intern
Semester 2009
Gathered information about potential clients
Created documentation of Plone for potential and future clients
Met with potential clients and presented products and services
Sep 2009 — Dec 2009
Education
2005 — 2009
Occupations
Executive
Information Technology Director
Operations Manager
Director of Operations
IT Professional
Information Technology Specialist
Application Support
Security
IT Manager
IT Specialist
Support Specialists
Skills
Sharepoint
Active Directory
Management
Microsoft Exchange
Enterprise Software
Business Analysis
Customer Service
Business Intelligence
Project Management
Sap Products
Windows Desktop Administration
Windows Remote Desktop
Itil Process
Exchange 2010/2007/2003
Ms Project
Citrix
Sap
Microsoft Office Sharepoint Server
Analysis Services
Itil
Leadership
Marketing
Microsoft Office
Sales
Customer Focused
Imaging Solutions
Itil Service Strategy
Service Desk Express
Project Web Access
Sharepoint Designer
Ssrs
Reporting and Analysis
Ibm Privileged Identity Management
Agile Project Management