Since 2011, Amadou M Kone has been working in Pearl.com. Amadou is a high-skilled Director, Professional Operations with over eight years of work experience. According to Amadou's CV and work profile, Amadou M Kone has worked at more than six places with numerous backgrounds and gained different skills. Amadou M Kone studied at the Unitek from 2001 to 2001. They learned English and French. This expert has the following certificates: Leadership Development Program (Ldp) (Link), Microsoft Certified System Engineer, Commercial Pilot Vfr, Ifr, Multi-Engine Rating, Leadership Development Program (Ldp), and Leadership Program. New York, New York is the place where this person presently lives. You can find this expert's current phone number and email through SoftwareOfficial search.
Name variants:
Amadou Kone
Last updated Jun 28, 2024
Contact Information
Last Update
Jun 25, 2022
Email
ak**@groupon.com, ak**@comcast.net
Location
New York, NY
Company
Workplace
Colleagues
Work History
Director, Professional Operations
San Francisco Bay Area
Provide executive leadership as head of the Professional Operations for the World’s leading Interactive Expert answers site serving more than 5 million customers and 170+ types of Experts. ...
from Jun 2011
Director, Field Engineering, Technical Support & Customer Care
Head of the Global Support team of 110 Technical Support Representatives, Field Engineers and Customer Care agents in three Call Centers (Campbell,CA; Peachtree,GA and Mumbai,India). Respon...
Jan 2010 — Jun 2011
Director, Field Engineering, Technical Support & Customer Care
Campbell, CA
Headed Technical Support, Field Engineering, Parts Logistic and Customer Service for the creator, manufacturer and operator of the world's first automated and remotely managed DVD rental kio...
Jan 2008 — Jan 2010
Sr. Director of VDS and OE Relations
San Francisco Bay Area
As Director of the VDS (Vehicle Development System) and OE Relations, cultivated and established collaborative relationships with management across the organization. Directly responsible fo...
Feb 2007 — Sep 2007
Sr. Director Database Development
San Francisco Bay Area
Turned around the Core Component of the Business by increasing the Database Development productivity by 62%. Developed the strategy, vision and mission to significantly improve the vehicles...
Nov 2004 — Feb 2007
Director of Client Services, Products Training and Escalation
San Francisco Bay Area
As Head of Client Services, responsible for the operation of 3 Call Centers of 181 seats for the 3 business units of ADP Claims Services (Body Shop, Insurance and the Recycler). Partnered w...
Apr 2002 — Nov 2004
Education
2001 — 2001
1998 — 1999
1990 — 1994
1985 — 1988
Occupations
Executive
Vice President
Director
IT Professional
Technical Support Specialist
Agents
Chief Executive
Operations Manager
Systems Support Specialist
Support Specialists
Skills
Cross Functional Team Leadership
Leadership
Management
Strategy
Start Ups
Process Improvement
Enterprise Software
Product Management
Team Leadership
E Commerce
Project Management
Training
Crm
Account Management
Agile Methodologies
Business Analysis
Customer Support
Change Management
Vendor Management
Customer Service
Software Development
Analytics
Business Development
Product Development
Business Process Improvement
Strategic Planning
Operations Management
Program Management
Customer Relationship Management
Call Centers