Since 2019, Allen Sproul has been working in Veracity Networks situated 92, 92. This professional is a qualified Vice President of Customer Experience with over 24 years of work experience. According to Allen's resume and work profile, this person has worked at more than 15 places with diverse backgrounds and got various skills. Allen attended school at the Utah Valley University from 2005 to 2010. Allen Sproul has professional certification in Project Management Professional (Pmp). Allen can be found in Salt Lake City, Utah – where this professional is currently located. You can search for this professional's email address and phone number. We can also provide you with exhaustive contact information upon request.
Name variants:
Alan Sproul
Last updated Jun 28, 2024
Contact Information
Last Update
Jul 4, 2022
Email
ap**@veracitynetworks.com, ac**@gmail.com
Location
Salt Lake City, UT
Company
Workplace
Colleagues
Work History
Vice President of Customer Experience
357 south 670 west SUITE 300, Lindon, UT 84042
Contribute to overall strategic initiatives and performance, including communication, macro process review, and strategic partnership evaluation. Champion internal and external strategic pr...
from Sep 2019
Director Customer Experience
357 south 670 west SUITE 300, Lindon, UT 84042
Develop new product strategy, linking products to business strategy and goals. Drive customer experience through product life cycle management systems and processes.
Oversee development an...
Mar 2018 — Sep 2019
Cloud Services Operations Project Manager
357 south 670 west SUITE 300, Lindon, UT 84042
Plan Hosted strategy for $10 million/year program, a multi-year strategic initiative in unified communications solutions. Create and execute project and product plans with cross- functional ...
Jun 2016 — Mar 2018
Residential Services Program Manager
357 south 670 west SUITE 300, Lindon, UT 84042
Manage operations for Residential Services including product management, customer
experience, sales, and marketing. Evaluate success on training, process improvement, and
quality programs...
Jan 2014 — Jun 2016
Senior Project Manager - Implementation
357 south 670 west SUITE 300, Lindon, UT 84042
Senior Program Manager for all B2B installation projects.
Strategically managed project alignment across multiple vendors, products, and equipment installations.
Reported to President and...
Dec 2013 — Jun 2014
Customer Service Manager | Mdu Project Manager
357 south 670 west SUITE 300, Lindon, UT 84042
Directed and managed cross-functional project team comprised of members from Sales, Technical Provisioning, NOC (Network Operations Center), Installations, Engineering, and Support departmen...
Dec 2009 — Dec 2013
Customer Relations and Account Manager
357 south 670 west SUITE 300, Lindon, UT 84042
Dec 2009 — Jan 2011
Support Manager
Created Support Department Training/Development Program to improve productivity and quality through product knowledge, and provide professional development through coaching and mentoring
I...
Apr 1, 2008 — Mar 1, 2009
Supportability Specialist
1220 south East Ln SUITE 100, American Fork, UT 84003
Implemented modified FMEA matrix (Failure Mode and Effects Analysis) in Problem Tracking processes, including prescribing responses for both Support and Development teams Reduced top call ge...
Oct 2007 — Apr 2008
Supportability Supervisor
1220 south East Ln SUITE 100, American Fork, UT 84003
Engage the development team to identify and create solutions for top-call generators, saving the company money through 10% overall call reduction in top generators and increased efficiency.
2006 — 2008
Nis Support Supervisor
1220 south East Ln SUITE 100, American Fork, UT 84003
Created training programs to foster both team building and professional development Decreased average wait times from over 25 minutes to less than 2 minutes and call abandonment rates from 5...
Aug 2006 — Oct 2007
Division Manager
Overall quality in the Division rose from 97.96% to 99.54%, exceeding customer expectations
Turn Around Time (TAT), duration of production, rose from an average of 75% to 95%
Overall qual...
Jul 1, 2002 — Apr 1, 2003
Production Control Manager
Trained Production Staff in managing domestic and off-shore work flows through documentation of workflows, common issues and troubleshooting manuals
Jan 2000 — Jan 2003
Education
2005 — 2010
2003 — 2010
2005 — 2009
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