Since 2018, Alison Galati has been working in Masspay based 423, 423. Alison is a proficient Vice President of Client Services with over 18 years of work experience. According to Alison's resume and work profile, Alison has worked at more than nine companies with diverse backgrounds and got different skills. Alison attended school at the Endicott College from 2004 to 2005. Alison can be found in Rowley, Massachusetts – where this expert currently lives. You can search for their email address and phone. We can also provide you with detailed contact information upon request.
Name variants:
Allison Galati,
Alyson Galati,
Allyson Galati,
Allie Galati,
Ally Galati,
Ali Galati
Last updated Jun 26, 2024
Contact Information
Last Update
Jul 13, 2022
Email
al**@ebscohost.com, al**@epnet.com, ag**@ebsco.com
Location
Rowley, MA
Company
Workplace
Colleagues
Work History
Vice President of Client Services
500 Cummings Ctr SUITE 4900, Beverly, MA 01915
Develop a strategic view of Client Services within MassPay and establish a roadmap to achieve the strategic goals.
Build and inspire a world-class Client Services team who works not only t...
from Jul 2018
Director of Database Production and Product Assembly
10 Estes St, Ipswich, MA 01938
Nov 2017 — Jun 2018
Senior Director of Corporate It Help Desk at Ebsco
10 Estes St, Ipswich, MA 01938
Responsible for global support of EBSCO's employees IT/Help Desk and engineering needs. Define policy and standardize workflow across all locations to ensure consistent and excellent custome...
Jun 1, 2015 — Oct 2017
Director, Corporate It Help Desk
10 Estes St, Ipswich, MA 01938
Evaluated current state of Help Desk and developed strategies to improve: morale, backlog, brand and overall perception within the organization. Coordinated dozens of changes that resulted ...
Feb 2015 — Jun 2015
Vice President, Global Customer Support
10 Estes St, Ipswich, MA 01938
Oversaw all aspects of Global Customer Support operations across 5 global support teams, $7M budget and 110 employees. Supported over 120,000 customers worldwide, supporting online and SaaS ...
Aug 2014 — Feb 2015
Senior Director of Customer Relations
10 Estes St, Ipswich, MA 01938
Prepared the strategy for, implemented and successfully launched two new zones of global support (UK and APAC). This built-out the three-zone support model (US, UK, APAC). Included staffing...
Dec 2009 — Aug 2014
Customer Acct Specialist Manager and Customer Relations Manager
10 Estes St, Ipswich, MA 01938
Developed a team of 58 US & India based support reps, and launched 24 x 7 support for our customers.
Assumed management over a team of 9 support reps in Alabama, learning their processes, ...
2004 — 2009
Service Engineer and Customer Account Specialist
10 Estes St, Ipswich, MA 01938
Provided top level technical support for the most complex support issues.
Delivered exemplary support for 127 highest value customers in my territory (New England, Canada, Australia, UK, M...
Dec 2001 — 2004
Release Engineer
Managed control of software code updates using ClearCase, and delivered the gold build of code for new software updates/releases.
2000 — 2001
Education
2004 — 2005
1989 — 1990
Occupations
Executive
Vice President
Director
Chief Executive
Operations Manager
Skills
Customer Satisfaction
Team Leadership
Account Management
Crm
Management
Customer Service
Training
Customer Retention
Agile Methodologies
Microsoft Office
Sales Process
Content Management
Customer Experience
Team Building
Strategic Planning
Research
Customer Relationship Management
Business Development
Call Center
Project Management
Call Centers
User Experience
Public Speaking