Name variants:
Alphonso Simon
Last updated Jun 27, 2024
Contact Information
Last Update
Jul 9, 2022
Email
al**@equitrac.com, al**@nuance.com
Location
Hoffman Estates, IL
Company
Workplace
Senior Manager, Customer Support
Irvine, CA
Industry
Computer Software, Software And Related Services, Professional, Scientific and Techincal Servies, Computer Systems Design and Related Services, Custom Computer Programing, Computer Systems Design, Custom Computer Programing Mfg Computer Peripheral Equipment, Other Computer Peripheral Equipment Manufacturing
Colleagues
Work History
Operations Manager, Customer Support
1 Wayside Rd, Burlington, MA 01803
Responsible for leading and managing two advance support teams at Nuance’s Imaging Division.
Designed and implemented processes to consistently deliver rapid resolution and exceptional cus...
Jun 2011 — Feb 2019
Customer Support Director - Major Accounts
1000 south Pine Island Rd, Plantation, FL 33324
Co-developed a technical account management program to deliver exceptional customer service as perceived by Equitrac’s major accounts.
Elevated Equitrac's customer relationship with its Ma...
Jul 2005 — Jun 2011
Manager, Major Accounts
1000 south Pine Island Rd, Plantation, FL 33324
Managed elite group of engineers to deliver technical account management to Equitrac's top accounts.
Nov 2004 — Jun 2005
Manager, Installation Services
1000 south Pine Island Rd, Plantation, FL 33324
Managed Eastern and Midwest region of Installation Services. Led a team of project coordinators and installation engineers.
Apr 2003 — Oct 2004
Manager, Customer Service and Support
1000 south Pine Island Rd, Plantation, FL 33324
Managed group of Engineers to handle complex and escalated service requests.
Mar 2001 — Mar 2003
National Service Manager
Built and directed the entire service organization including techical support based in Downers Grove, IL, field service disbursed nationally and the deployment/profesional services team.
Mar 1996 — Mar 2001
Product Support Specialist
Specialized in supporting Copy/Fax control systems and Call Accounting solutions for ISI, Inc direct customers in the legal market. Additional responsibilities in supporting field engineers ...
Dec 1991 — Feb 1996
Customer Service
Hardware support to wide range of peripherals, personal computers and networking including Sun Microsystem servers and workstations.
1988 — 1991
Education
1985 — 1988
Occupations
Executive
Senior Manager
IT Professional
Computer Software Professional
Operations Manager
Director of Operations
Software Developers
Skills
Account Management
Management
Enterprise Software
Program Management
Saas
Solution Selling
Networking
Crm
Leadership
Product Management
Professional Services
Technical Support
Project Management
Cloud Computing
Product Development
Training
Selling
Customer Satisfaction
Customer Relationship Management
Team Leadership
Customer Service
Vendor Management
Direct Sales
Servers
Call Centers
Cross Functional Team Leadership
Document Management
Integration
Pre Sales