Wilson Nieves
Vice President Global Customer Experience Services
Wilson Nieves is a high-skilled expert, working in Age of Learning, Inc. / Abcmouse.com main office of which is in 184. on the position of Senior Director, Global Customer Support since 2016. Wilson Nieves has earned professional experience in more than 12 positions at various companies. Wilson Nieves went to the Cornell University and received education from 1982 to 1986. Los Angeles, California is the area, where the professional was known to settle. This person's phone and email can be accessed through this website on demand.
Name variants:
Will Nieves,
Willie Nieves,
Willy Nieves
Last updated Jun 25, 2024
Contact Information
Last Update
Jun 30, 2022
Email
wn**@yahoo.com, wi**@ageoflearning.com
Location
Los Angeles, CA
Workplace
Colleagues
Work History
Senior Director, Global Customer Support
101 north Brand Blvd, Glendale, CA 91203
A Los Angeles based leader of education technology & innovation and producer of the multi-award-winning
ABCMouse.com Early Learning Academy.
Design the and own global customer support and...
Mar 2016 — Mar 2017
Vice President Global Customer Experience Services
125 east Sir Francis Drake Blvd, Larkspur, CA 94939
from Mar 2017
Board Member, Southwest Regional Chapter
625 north Washington St SUITE 304, Alexandria, VA 22314
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all ind...
from Dec 1, 2015
Director Global Customer Experience
800 Apollo St, El Segundo, CA 90245
Jan 2015 — Oct 2015
Director Customer Support and Contact Center Management
501 Santa Monica Blvd, Santa Monica, CA 90401
Jun 2012 — Jan 2015
Managing Director
1600 Main St SUITE 141, Venice, CA 90291
Kaidos Consulting Group is a Los Angeles based contact center consulting group that provides performance optimization, customer experience management, third party vendor selection, negotiati...
from Apr 2014
Director Customer Experience and Contact Center Management
El Segundo, CA
May 2010 — Jun 2012
Senior Director Client Solutions and Strategic Partnerships
14530 Delano St, Van Nuys, CA 91411
Nurture and grow ongoing strategic partner relationships with Fortune 1000, Fortune 500 and global client companies, outsourced vendor partners, and top media and marketing agencies. Generat...
Jul 2008 — Apr 2010
Director of Client Services
220 west 1St St, Los Angeles, CA 90012
Integrated autonomous silo organizations overseen separately in the US and The Philippines into a single, seamless operation.
Facilitated strategic and tactical account discussions to maxi...
Sep 2004 — Jul 2008
Associate Director, Contact Center Vendor Management
511 southeast 5Th Ave, Fort Lauderdale, FL 33301
Maintained interactive relationships with both call center vendors and call center program clients to ensure optimum efficiency and effectiveness of vendors and satisfaction of clients, and...
Jul 1999 — Aug 2004
Senior Manager, Contact Center Operations
Recruited from previous position to build a call center for organization in vacant internal space in corporate offices. Oversaw every element of creating and running thriving call center.
...
Oct 1996 — Dec 1998
Contact Center Manager
Promoted from call center agent to a supervisor position after eight months, and then to manager of the call center. During tenure, grew call center business 500%.
Provided telemarketing a...
Feb 1992 — Oct 1996
Education
1982 — 1986
Occupations
Executive
Vice President
Senior Director
Leader
Producer
Partner
Engineer
Chief Executive
Senior Manager
Operations Manager
Managers
Skills
Vendor Management
Strategic Partnerships
Strategy
Outsourcing
Call Centers
Customer Experience
Account Management
Cross Functional Team Leadership
Leadership
Customer Retention
Management
Crm
Customer Satisfaction
Lead Generation
Entrepreneurship
Program Management
Start Ups
Sales
Sales Operations
Direct Marketing
Marketing
Strategic Planning
Customer Relationship Management
Contact Centers
Business Development
Training
Telemarketing
Team Leadership
Executive Management
Customer Service
Operations Management
Team Building
Inbound Marketing
Call Center
Recruiting
Workforce Management
Budgets
Bpo
Salesforce.com
Team Management
Integrated Marketing
Analytics
Performance Management
Business Process Improvement
Call Center Development
Customer Acquisition
E Commerce
P&L Management
Process Improvement
New Business Development
FAQs about Wilson Nieves
What is the main profession of Wilson Nieves?
Wilson Nieves is a Vice President Global Customer Experience Services.
What are the main profession of This professional?
These person's professions are Executive and Vice President
Where does Wilson Nieves currently live?
Los Angeles, California is the place where Wilson Nieves currently lives
Does Wilson Nieves have the email address?
wn**@yahoo.com and wi**@ageoflearning.com is Wilson's email address.
How many companies did Wilson Nieves work at?
Wilson Nieves worked at 12 jobs.
What education does Wilson Nieves have?
Wilson studied at the Cornell University from 1982 to 1986.
What languages does Wilson Nieves speak?
Wilson Nieves speaks English.
Are there any industries Wilson Nieves is connected to?
Wilson Nieves works in Outsourcing/Offshoring industry.