Wayne Lutzker

Outsourcing solution for Axys or APX users

Develop strategic project concepts and take them from justification to execution on time, on budget and to business, and client's specification. Maintain that the organization is efficiently...

Created Customer Service department and in-house Call Center. Prepared and implemented all operational workflows Ensure that clients receive all necessary training

Manage 10 Account Managers in the day to day activity of servicing our clients. Work with new clients to help them plan an implementation process. Work with clients on system enhancements an...

Implemented telephone consulting and training program for Data Exchange, ACD and REX. Install and implement AXYS Software on various types of networks. Train new and existing clients on the ...

Supervised staff in preparation of reconciling portfolio accounts. Handled daily requests from other departments for clients performance, as well as RFP’s. Responsible for converting Ashland...

Worked closely with clients who needed special attention or had long term problems. Trained new clients and existing clients. Worked with Programming Department in handling new report reques...

Supervised personnel in preparation of portfolio reports for over 3,000 clients. Implemented employee incentive plan that increased productivity while decreasing errors. Assisted in setting ...