Wayne Gorden is a highly qualified expert, working in Appian Corporation main office of which is in 81. on the position of Director Professional Services since 2015. This person has earned professional experience in more than 20 positions at various companies. Wayne Gorden went to the University of California, Los Angeles and got education there. This expert has such qualifications as Cissp, Tsia-M, and Itil - Foundation V3. San Francisco, California is the city, where this expert was lastly known to live. Wayne Gorden's email address and phone are easily accessed through this website by request.
Name variants:
Wayne Gorden
Last updated Jun 24, 2024
Contact Information
Last Update
Jul 14, 2022
Email
ws**@wgorden.com, wg**@avaya.com
Location
San Francisco, CA
Company
Workplace
Director Professional Services
Reston, VA
Industry
Computer Software, Computer Related Services Custom Computer Programing
Colleagues
Work History
Director Professional Services
7950 Jones Branch Dr, Mclean, VA 22107
Responsible for Appian professional services engagements in the western US.
from Sep 2015
Senior Manager Customer Advocacy: Enterprise Security Products
3000 Hanover St, San Jose, CA
Welcome to the new Hewlett Packard Enterprise where we help customers use technology to turn ideas into value. In turn, they transform industries, markets and lives. We're in the acceleratio...
Sep 2014 — Sep 2015
Director, Professional Services and Customer Service, Americas
851 west Cypress Creek Rd, Fort Lauderdale, FL 33334
Management of teams responsible for the architectural design, implementation and support of Bytemobile's Smart Capacity platforms for mobile network operators in the Americas. - Development ...
Feb 2012 — Dec 2013
V.p.operations
Involved in the early start-up phase of the company.
Defining and developing operational infrastructure of the company
Defining and developing the Instera SaaS platform architecture and r...
Mar 2009 — Nov 2011
Director - Customer Service
2605 Meridian Pkwy SUITE 200, Durham, NC 27713
Feb 2007 — Feb 2009
Director - Avaya Emerging Technology Support Services
Mar 2004 — Feb 2009
Vice President Technical Services
A member of the Ubiquity executive team with organizational responsibility for all pre-sales technical support, post-sales/customer service support, customer education, IT functions and ope...
Mar 2004 — Feb 2007
V.p Technical Services
P/O Box 29109, San Francisco, CA
Responsible for the management of all pre and post sale technical support services at Halloo. Halloo produced a complete line of next generation products for VoIP enablement, including VoIP ...
Nov 2002 — Feb 2004
Director - Customer Advocacy
Hired to reorganize and revitalize the customer support organization and customer education offerings, as well as global management of all post-sales support at Responsys, a pioneer SaaS pr...
2000 — 2002
Director Technical Services
New York, NY
Responsible for the global management of all sales technical support, post sales technical support, partner training and internal IBM training for GSB products. This included strategic plan...
Jan 1999 — Nov 2000
Director Technical Services
Recruited as the first Director of Sales Technical Support for Whistle Communications. Budgeted, planned support strategy, staffed and managed the Whistle team of pre-sales System Engineers....
Nov 1996 — Dec 1998
Director, North American and International Technical Support
Global management of the FileNet technical support organization. During management tenure, company revenue grew from $0 to more than $375 million per year and global pre-sales technical sta...
Nov 1984 — Oct 1996
Services Vice President at Avaya
2605 Meridian Pkwy SUITE 200, Durham, NC 27713
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all size...
Education
Occupations
Executive
Director
Senior Manager
Security
IT Professional
Computer Software Professional
Operations Manager
Software Developers
Skills
Saas
Telecommunications
Professional Services
Pre Sales
Start Ups
Management
Voip
Strategy
Enterprise Architecture
Customer Service
Crm
Wireless
Salesforce.com
Cloud Computing
Integration
Enterprise Software
Strategic Planning
Technology
It Management
Customer Support
It Operations
Service Management
Start Up Ventures
ITIL 2011