Victor Makram Mikhail is a qualified professional, who works in Exact Sciences main office of which is in 218. on the position of Customer Care Manager since 2019. This person gained professional experience in more than seven positions at different companies. Victor Makram Mikhail went to the Arab Open University - Kuwait and got education there from 2002 to 2007. Madison, Wisconsin is the area, where this person was lastly known to settle. This professional's contacts are accessed through SoftwareOfficial by request.
Name variants:
Vic Mikhail,
Vick Mikhail
Last updated Jun 20, 2024
Contact Information
Last Update
Jul 13, 2022
Email
vm**@bankboubyan.com, va**@hotmail.com
Location
Madison, WI
Company
Workplace
Customer Care Manager
Madison, WI
Industry
Biotechnology, Commercial Physical & Biological Research
Colleagues
Work History
Senior Operations Manager
Lead and manage all operations related to heavy equipment purchasing, closing deals, arrange and agree on importing process from different countries to our clients in Kuwait with the best co...
Apr 2016 — Apr 2018
Head of Contact Center Operations
Lead and manage all resources and operations of Boubyan Bank Contact Centre with multiple channels of inbound, outbound, IVR, Social media, Internet Banking, Chat, Email, and Interactive Vid...
Jan 2012 — Mar 2016
Senior Contact Center Manager
Planned and implemented policies, procedures, and operating performance standards that increased sales and ROI.
Planned and Implemented new call center project with new Avaya CCM platform ...
Jan 2011 — Jan 2012
Manager Contact Center and Customer Care
Provided leadership for more than 60 employees and managed all resources of Jazeera Airways Contact Center, Customer Care, and Airport Ticketing desk.
Design and implement Balanced Scoreca...
Aug 2009 — Jun 2010
Education
2002 — 2007
1998 — 2000
1995 — 1996
Occupations
Executive
Manager
Operations Manager
Skills
Call Centers
Management
Team Management
Leadership
Team Leadership
Project Management
Banking
Coaching
Strategy
Customer Service
Operations Management
Change Management
Call Center
Forecasting
Time Management
Contact Centers
Business Analysis
Negotiation
Project Planning
Performance Management
Retail Banking
Risk Management
Business Planning
Customer Experience
Analysis
Process Improvement
Sales Management
Multi Channel Retail
Problem Solving
Strong Planning and Time Management Skills
Result Oriented
Crm Experience
Sales and Leads Generation
Leadership Development
Employee Training
Team Building
Customer Satisfaction
Business Process Improvement
Training
Microsoft Office
Financial Analysis
Budgeting
Business Expansion
Growth Planning and Implementation
Cost Control
Quality Management
Decision Making
Multi Channels Contact Center Technologies and Metrics