Tracy Hays is a high-level professional, who works in The Honest Company main office of which is in 2. as a Associate Director Client Services since 2018. This person gained professional experience in more than eight positions at different companies. Tracy Hays went to the Esk Valley College and got education there. Los Angeles, California is the area, where the professional was lastly known to settle. This person's email address and phone number are accessed through this website by request.
Name variants:
Tracey Hays,
Tracie Hays,
Traci Hays
Last updated Jun 22, 2024
Contact Information
Workplace
Associate Director Client Services
Santa Monica, CA
Industry
Internet, Mfg Women's/Youth Underwear Mfg Medicinal/Botanical Products, Whol Women's/Child's Clothing
Colleagues
Work History
Associate Director Client Services
12130 Millennium Dr, Los Angeles, CA
Recruited to oversee the client services team responsible for providing service to e-commerce customers across all communication channels.
Key Achievements:
Customer Experience & Operatio...
from Sep 2018
Manager Customer Service
5000 Tuttle Crossing Blvd, Dublin, OH 43016
Recruited to oversee customer call center operations for all LOB’s and tasked with driving operational efficiencies, tracking organic growth within client base, reduce COS, improve GP and d...
2017 — 2018
Manager, Business To Business and D2C Customer Support
5404 Jandy Pl, Los Angeles, CA 90066
Recruited to oversee customer service and contract management for Wholesale, Ecommerce and Call Center channels which drives $250M of company revenue. Manage offsite call center staffing an...
Jan 2017 — Nov 2017
Director, Client Support Services
901 west Hillcrest Blvd SUITE 100, Inglewood, CA 90301
Recruited and successfully managed the Strategic Accounts Client Support team. Reported directly to CMO.
Key Achievements:
National Accounts - $4M FY ’14 to $19M FY '16.
Developed and tr...
Nov 2012 — Jan 2017
Manager, Regional Accounts and Projects and Call Center
115 north 1St St, Burbank, CA 91502
Excelled at managing customer service team focused on contractual areas for 900+ accounts with generated revenue of $106M. Successfully implemented new business and contract renewals for 200...
2008 — Oct 2012
Service Team Leader
115 north 1St St, Burbank, CA 91502
Promoted to oversee Regional Accounts / Projects Team and Call Center. Provided increased support for contract audits; usage reviews and quality control monitoring. Restructured 800-ARAMARK ...
2006 — 2008
Lead, Regional Account Service Representative
115 north 1St St, Burbank, CA 91502
Promoted to Lead position overseeing new team designed to provide support to 670 accounts with annual spend of $64M. Reported on all revenue for new and renewed business on monthly basis. Cr...
2003 — 2006
National Account Service Representative
115 north 1St St, Burbank, CA 91502
Developed timeline for successful launch of all new National Account business and image conversions for Fortune 500 customers. Responsible for coordinating the implementation with internal d...
1998 — 2003
Education
Occupations
Executive
Deputy Director
Sales Specialist
Consumer Goods Professional
Engineer
Customer Service
Client Service Officer
Manager
Deputy Manager
Chief Executive
Commodities Clerk
Brokerage Clerk
Operations Manager
Skills
Account Management
Customer Retention
Leadership
Team Building
Sales
Management
Sales Operations
New Business Development
Contract Negotiation
Sales Process
Customer Service
Cold Calling
Selling
Training
Customer Satisfaction
Process Improvement
Business Development
Salesforce.com
Recruiting
Operations Management
Marketing
Time Management
Sales Management
Call Centers
Budgets
Analytical Skills
Creative Thinking
Negotiation
Strategic Planning
Business To Business
Communication
Crm
Coaching
Project Management
Key Account Management
Event Planning
Social Media
Customer Relationship Management
Business Process Improvement
Team Leadership
Sales Presentations
Budgeting
Retention and Growth
Microsoft Office
Powerpoint
B2B
Web Chat
Research
Forecasting
Cross Functional Team Leadership
FAQs about Tracy Hays
What's the main profession of Tracy Hays?
This professional's job is Associate Director Client Services
What jobs is Tracy a professional at?
Tracy Hays is proficient at Executive and Deputy Director jobs.
Where does Tracy Hays currently live?
The professional currently lives in Los Angeles, California.
What is Tracy Hays's email?
Tracy's email is th**@honest.com.
How many companies did Tracy Hays work at?
Tracy Hays worked at eight jobs.
Where has Tracy Hays studied?
Tracy studied at the Esk Valley College.
What languages does Tracy Hays speak?
Tracy Hays speaks English.
Are there any special industries, that Tracy Hays is connected to?
This professional works in Consumer Goods industry.