Tom Nelson
Senior Manager, Operations - Multi Channel Customer Experience Teams and Outsourced Vendor Relations
Tom Nelson is a eficient expert, working in Nintendo main office of which is in 75. as a Senior Manager, Operations - Multi Channel Customer Experience Teams and Outsourced Vendor Relations from 2012. This person gained professional experience in more than five positions at various companies. Seattle, Washington is the area, where this person was known to live. Tom's e-mail and phone can be easily accessed through SoftwareOfficial on demand.
Name variants:
Thomas Nelson
Last updated Jun 23, 2024
Contact Information
Last Update
Jul 6, 2022
Email
to**@starbucks.com, to**@nintendo.com, th**@seattle.gov
Location
Seattle, WA
Company
Workplace
Senior Manager, Operations - Multi Channel Customer Experience Teams and Outsourced Vendor Relations
Industry
Computer Games
Colleagues
Work History
Senior Manager, Operations - Multi Channel Customer Experience Teams and Outsourced Vendor Relations
Redmond, WA
Responsible for tier one consumer service at three outsourced contact centers and one internal contract center
Managed the process of onboarding a new outsource contact center through the ...
from May 1, 2012
Senior Manager
Global Facilities Contact Center Manager – Starbucks 2004 – May 2012
Responsible for the day to day global operations of multi language customer experience teams
Manages global vendor rel...
Sep 2002 — May 2012
Manager Credit and Activations
Managed all aspects of two key departments
Hired and managed an eighty-five seat contact center
Managed holiday ramp up of twenty contingent employees for pre/post holiday period
...
1990 — 1997
System Supervisor
19300 International Blvd, Seattle, WA 98188
System Supervisor
September 1994
August 1997
Responsible for scheduling, forecasting, and staffing multi sites
Implemented a WFM tool for scheduling and forecasting
Monitored and adjus...
Sep 1987 — Aug 1997
Occupations
Executive
Senior Manager
Sales Specialist
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Operations Manager
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Skills
Customer Service
Call Centers
Process Improvement
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Vendor Management
Team Leadership
Cross Functional Team Leadership
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Microsoft Office
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