Tom Farrell is a high-level expert, who works in TravelClick as a VP - Customer Care and Account Management from 2012. Tom Farrell gained professional experience in more than eight positions at different companies. Tom Farrell went to the Seton Hall University and was studying there. Jacksonville, Florida is the area, where this person was lastly known to live. This professional's email address and phone number can be accessed through this website on demand.
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Thomas Farrell
Last updated Jun 22, 2024
Contact Information
Workplace
Colleagues
Work History
Chief Operating Officer
Executive officer with full P&L responsibility for outsourced call center operations throughout North America and offshore.
Clients include some of the world's most prestigious firms in ...
Jan 2008 — May 2012
Consultant
Performed call center, outsourcing and help desk executive consulting services to the Disease Management industry (through a one year relationship with Healthways) and customized help desk s...
2006 — 2008
Chief Operating Officer
Developed specific methodologies for this high-end contact center operation, (with average agent compensation of about $65,000), including call routing and podding, while achieving highest c...
2002 — 2006
Chief Solution Delivery Officer
Managed 18 North American customer contact centers with over 9,000 associates. Provided technical support, customer service, and inbound/outbound sales support for many prestigious and highl...
1999 — 2002
Sr. VP
Head of Customer care division, running multiple Contact Centers for traditional call center activities as well as highly specialized help desk operations for organizations such as The World...
1997 — 1999
Vice President of Operation
Original head of operations for Sykes Enterprises. Helped desgn and open our first 12 North Ameican Call Centers. Continued rapid expansion by opening centers throughout Europe, Asia and in ...
1994 — 1997
Education
Occupations
Executive
Vice President
Chief Operating Officer
Corporate Executive
IT Professional
Technical Support Specialist
Chief Executive
General and Operations Manager
Systems Support Specialist
Support Specialists
FAQs about Tom Farrell
What's the main profession of Tom Farrell?
Tom is a VP - Customer Care and Account Management.
What are the profession of Tom?
These person's professions are Executive and Vice President
Where does Tom Farrell currently live?
Tom Farrell currently lives in Jacksonville, Florida.
Where did Tom Farrell work?
The expert worked at TravelClick, TRG.
What education does Tom Farrell have?
Tom studied at the Seton Hall University.
What are the awards Tom Farrell ever received?
This person received awards and these awards are: 1to1 Magazine “Impact Award” winner for Executive Leadership, 2005. Member - American MENSA Taught graduate level Economics (evenings) Former Executive Editor and contributing columnist to Microsoft Certified Professional Magazine.
What is professional industry that Tom Farrell is connected to?
This person works in Outsourcing/Offshoring industry.