Tom Borgman is a skilled professional, working in Cloudlock - Now Part of Cisco main office of which is in 625. as a Manager of Technical Support from 2015. This person has earned professional experience in more than 17 positions at different companies. Tom Borgman went to the University of New Haven and got education from 1988 to 1991. Waltham, Massachusetts is the area, where this expert was known to be settled. This expert's e-mail and phone can be accessed through this website on demand.
Name variants:
Thomas Borgman
Last updated Jun 21, 2024
Contact Information
Last Update
Jul 8, 2022
Email
to**@me.com
Location
Waltham, MA
Company
Cloudlock - Now Part of Cisco
Workplace
Manager of Technical Support
Work History
Manager of Technical Support
Waltham, MA
CloudLock is the CASB and cloud cybersecurity platform, securing SaaS, PaaS, IaaS, and IDaaS environments and extending custom security services to homegrown applications, as well as ISV off...
Mar 2015 — May 2018
Senior Support Operations Manager
San Jose, CA
Developing tools, processes and protocols to make the Cisco Cloud Security Support experience a great one for our Customers.
from May 2018
Manager, Customer Technical Support
1601 Trapelo Rd SUITE 116, Waltham, MA 02451
Responsible for client support for Application Performance Management as a Service (APMaaS), for North America.
Jul 2014 — Mar 2015
Emergency Management Director
Responsible for planning, development and execution of emergency operating plans for a municipality in Northeast Connecticut, near the University of Connecticut. Also responsible for coordin...
Sep 2012 — Jun 2014
Consultant
25 Corporate Dr, Boston, MA
Assisting with process improvement for both support and emergency operations.
Jan 2013 — Jun 2014
Senior Manager of Data Operations
1 Kendall Sq SUITE 17001, Cambridge, MA 02139
Jul 2011 — Jul 2012
Manager of Client Services
404 Wyman St SUITE 500, Waltham, MA 02451
Making sure our customers are cared for and getting full value of the tools we provide them. That, and working with some incredibly talented professionals.
Nov 2009 — Jul 2011
Mgr., Quality and Software Support
144 Turnpike Rd SUITE 140, Southborough, MA 01772
Directed a team of five engineers responsible for test development and execution of complex publication production, display and commerce systems. Work included concept-to-launch of the Cover...
Jan 2005 — Feb 2009
Technical Yahoo
Sunnyvale, CA
Responsible as the primary customer technical liaison for website XML feeds to support the Fast Search and Transfer site indexing engine. Operation was relocated to Sunnyvale, California.
...
2003 — 2004
Deputy Chief
Commands a regional fire and emergency medical services department, protecting an area over eighty square miles. Responsible for fireground operations, water supply planning, training, overs...
from Sep 2002
Manager of Partner Support
460 Seaport Ct SUITE 102, Redwood City, CA 94063
Developed high-level support product offerings for the ecommerce product line. Provided support for advanced programming and XML management of the publishing engine, QuickSilver. Wrote from ...
Apr 2001 — Jul 2002
Senior Qa Engineer
Developed and executed test plans for auction aggregator website. Voluntarily left the start-up during economic downturn.
Developed and tested all UI features of the site.
Tested and moni...
2000 — 2001
Manager of Support
Responsible for customer support and satisfaction for Harlequin’s programming language and intelligence analysis tools. Reported to the President of North American Operations. Designed and i...
1997 — 2000
Principal Support Engineer
Developed high-level support product offerings for the ecommerce product line. Provided support for advanced programming and XML management of the publishing engine, QuickSilver.
Provided ...
1992 — 1997
Senior Logistics Analyst
11011 Sunset Hills Rd, Reston, VA 20190
Began working at EB as a technical writer, based on my experience with weapons launch platforms and later, tactical combat systems. Gravitated over to systems administration of our new Sun 2...
1982 — 1992
Senior Instructor Titan Ii Crewmember
My job was making sure that the Titan II ICBM, it's onboard electronics and all related ground equipment be working and, if needed, work it during "the big one." I also trained the next gene...
1976 — 1980
Education
1988 — 1991
1980 — 1985
Occupations
Executive
Operations Manager
Director of Operations
IT Professional
Technical Support Specialist
Manager
Security
Sales Specialist
Supplier
Military
SalesForce Administrator
Computer Network Professional
Systems Support Specialist
Support Specialists
Services Professional
Sales Representative
Database Administration Professional
Database Administrator
Network Administrator
Skills
Saas
Quality Assurance
Cross Functional Team Leadership
Management
Program Management
Databases
Testing
Leadership
Cloud Computing
Start Ups
Project Management
Integration
E Commerce
Xml
Web Applications
Process Improvement
Training
Linux
Microsoft Sql Server
Software As A Service