Todd Rumlow is a skilled expert, that works in Toast, Inc main office of which is in 499. as a Director, Customer Support since 2019. Todd Rumlow has earned professional experience in more than 12 positions at various companies. Todd Rumlow went to the Harper College and received education there from 1988 to 1991. Chicago, Illinois is the area, where this person was known to be located. Todd's email address and phone can be accessed through this website on demand.
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Todd Rumlow
Last updated May 23, 2024
Contact Information
Workplace
Colleagues
Work History
Director of Client Services
444 north Michigan Ave SUITE 2800, Chicago, IL 60611
Mar 2019 — Jun 2019
Senior Manager, Customer Service
111 north Canal St, Chicago, IL 60606
Aug 2017 — Apr 2018
Senior Manager, Continuous Improvement
111 north Canal St, Chicago, IL 60606
Dec 2015 — Aug 2017
Senior Manager, Quality Assurance and Training
111 north Canal St, Chicago, IL 60606
Sep 2015 — Nov 2015
Owner Operator, Residential Property
Maintain financial records from property operations, creates monthly financial reports, controlling the procurement and expenditure processing.
Monitors and enforces the terms of all lease...
2012 — 2015
Director, Call Center Operations
1212 Rollins Rd, Burlingame, CA 94010
Implemented key performance indicators to measure employee productivity relative to goals for performance reviews and employee ranking.
Identified and implemented standard operating proced...
2012 — 2012
Call Center Executive
Conducted in-depth organizational assessments.
Developed strategic and tactical plans.
Recruited for key roles within the organization.
Evaluated technology solutions.
2010 — 2011
Director of Sales, Customer Services and Support
Campbell, CA
Achieved 65% YOY growth in the first half of 2010 and grew the team from 9 representatives to 21.
Recognized for developing and implementing departmental metrics.
Authored and implemented...
2010 — 2010
Senior Director, Contact Center - Contractor
1 Tower Ln SUITE 900, Oakbrook Terrace, IL 60181
This position was accepted as a short term consulting role.
Recognized for previous role in assisting teams during transiting call centers to an out source vendor.
Successfully directed 2...
2009 — 2009
Vice President, Customer Care
Illinois
Grew the business from 33 to 120+ agents as revenue grew from $33M to $350M annually in 4 years.
Effectively led business operations during an increase of web visitors from 30,000 to 130,0...
2003 — 2008
Area Sales Manager
6 Campus Cir, Westlake, TX 76262
Led 15 sales managers and more than 200 sales associates through implementation of a comprehensive training program, team building exercises and promotion management as operational location...
1996 — 2003
Education
1988 — 1991
Occupations
Executive
Director
HR Specialist
Human Resources Specialist
Operations Manager
Recruitment
Skills
Salesforce.com
Management
Leadership
Sales Operations
Strategy
Strategic Planning
Retail
Customer Satisfaction
Sales Management
Training
Start Ups
Sales
Call Centers
Lead Generation
Team Building
Account Management
Recruiting
Customer Retention
Customer Service
Customer Experience
Analysis
E Commerce
Sales Process
Process Improvement
Team Leadership
Telecommunications
Crm
B2B
Cross Functional Team Leadership
Vendor Management
Marketing
Call Center
Negotiation
Teamwork