Todd A Hixson is a skilled expert, that works in Hulu main office of which is in 116. on the position of Capacity Manager since 2018. Todd gained professional experience in more than 11 positions at different companies. Todd A Hixson went to the The University of Texas at San Antonio and got education from 1988 to 1993. San Antonio, Texas is the area, where this person was lastly known to live. Todd's e-mail and phone can be accessed through this website on demand.
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Todd Hixson
Last updated Jun 22, 2024
Workplace
Colleagues
Work History
Capacity Manager
2500 Broadway, Santa Monica, CA 90404
Having the right people in the right place at the right time has always been a WFM mantra. Now it needs to include "In the right channel " and "In service to delivering emotionally connected...
from Aug 2018
Director of Workforce Management
908 King St SUITE 400W, Alexandria, VA 22314
Leading WFM for high touch, extreme customer service focused accounts. Currently developing omni-channel strategy and preparing for s busy holiday season. Diving deep into back off office fu...
Sep 2017 — Jul 2018
Contact Center Workforce Manager
1 Cabela Dr, Sidney, NE
Since its founding in 1961, Cabela's has earned the title of World's Foremost Outfitter® without ever letting go of its humble, small-town roots. Much of this success is owed to the knowledg...
Dec 2013 — Aug 2017
Icmi Advisory Board Member
121 south Tejon St SUITE 1100, Colorado Springs, CO 80903
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives –...
Sep 2010 — Sep 2015
Call Center Industry Advisory Council Advisory Member
The Call Center Industry Advisory Council (CIAC) is the industry standards and certifying body for the customer contact profession and awards governs globally-recognized CIAC Certification, ...
Jul 2011 — Jan 2014
Senior Vice President of Customer Care and Wfm
Driving proactive "customer-service before you need it" in a designed care culture environment, for agents by agents, Real Analogics customer support combines industry best practices in a ta...
Sep 2013 — Dec 2013
Apd and Ems and Psd Operations Manager
2700 Coast Ave, Mountain View, CA 94043
Jun 2007 — Sep 2013
Operations Sme -Acting Wfm Manager
5400 Lbj Fwy SUITE 500, Dallas, TX
Acting WFM manager of WFM, reporting and payroll team supporting 500+ FTE
Shooting Star award April 2005-Employee of the year nomination
Aspect SME
Automated interval, daily and historic...
2004 — 2007
Workforce Analyst
655 Madison Ave, New York, NY 10065
Partnered on team with senior VP from Sprint to assume directory assistance contract for Sprint’s mobile customer base (including market analysis and prospectus for 60 US markets)
Company ...
2000 — 2004
Chief Executive Officer and Owner
Owner and Manager of a top 10 independent labor and staging company. Full service event coordination, scheduling and execution Projects of note include the NBA all-star game (Total Project m...
1994 — 2000
Producer and Engineer
Managed Full service recording studio
Professional Musician
Record Producer
Recording Engineer
1981 — 1994
Education
1988 — 1993
Occupations
Executive
Manager
Artist
Model
Entertainment Professional
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Entertainer
Skills
Workforce Management
Call Centers
Leadership
Crm
Management
Continuous Improvement
Process Improvement
Cross Functional Team Leadership
Customer Experience
Business Process Improvement
Outsourcing
Strategy
Team Building
Contact Centers
Performance Management
Training
Operations Management
Enterprise Software
Customer Service
Forecasting
Social Media
Analysis
Ivr
Employee Engagement
Budgets
Six Sigma
Call Center
Call Center Development
Customer Relationship Management
Operational Excellence
Social Media Development
Analytics
Toyota Production System
Voice of the Customer
FAQs about Todd A Hixson
What's the main profession of Todd A Hixson?
The expert is a Capacity Manager.
What are the main profession of This expert?
These person's professions are Executive and Manager
Where does Todd A Hixson live?
San Antonio, Texas is the place where Todd A Hixson currently lives
How many companies did Todd A Hixson work at?
Todd A Hixson worked at 11 jobs.
Where has Todd A Hixson studied?
Todd studied at the University of Texas at San Antonio from 1988 to 1993.
What languages does Todd A Hixson speak?
Todd A Hixson speaks English and Spanish.
Are there any professional industries, that Todd A Hixson is connected to?
This professional works in Entertainment industry.
What are professional skills of Todd A Hixson?
Todd A Hixson has such skills as Workforce Management, Call Centers, Leadership, Crm, Management, Continuous Improvement, Process Improvement, and Cross Functional Team Leadership.