Name variants:
Timika Dorris
Last updated Jun 22, 2024
Contact Information
Workplace
Operational Call Center Manager and Project Lead
Industry
Marketing and Advertising
Colleagues
Work History
Operational Call Center Manager and Project Lead
Operational Call Center Manager
Implemented Call Center into a Consumer Care Service Center managing staff up to 110 employees.
Set standards of operation and increased service leve...
Sep 2004 — Sep 2006
Inbound Sales Call Center Manager
Philadelphia, PA
Coached and developed high performance teams to meet Key Performing Metrics such as Close Rates, Revenue, Productivity, Quality and Operational Metrics.
Collaborated with cross functional ...
from Sep 2006
Training Manager
27300 west 11 Mile Rd, Southfield, MI 48034
Training Manager, Operational Supervisor Call Center
Developed and trained new employees on all call center functions and aftermarket products.
Developed professional development co...
Jan 1995 — Jan 2002
Education
1992 — 1996
Occupations
Executive
Manager
Project Manager
Sales Specialist
Agent
Senior Advisor
Operations Manager
Project Managers
Sales Representative
Advisor
Skills
Call Centers
Leadership
Sales
Team Building
Management
Training
Customer Service
Customer Experience
Team Leadership
Sales Operations
Process Improvement
Coaching
Customer Retention
Cross Functional Team Leadership
Performance Management
Customer Satisfaction
Interviews
Time Management
Strategic Planning
Recruiting
Call Center
Operations Management
Teamwork
Avaya
Microsoft Excel
Program Management
Contact Centers
FAQs about Timika Johnson Dorris
What is the main profession of Timika Johnson Dorris?
Timika Johnson Dorris is a Inbound Sales Call Center Manager.
What are the main profession of The professional?
These person's professions are Executive and Manager
Where is Timika Johnson Dorris located?
The expert is located in Detroit, Michigan.
Where did Timika Johnson Dorris work?
This expert worked at The Express Group, Comcast.
What education does Timika Johnson Dorris have?
Timika studied at the Wilberforce University from 1992 to 1996.
Are there any special industries Timika Johnson Dorris is connected to?
Timika works in Consumer Services industry.
Are there any skills, that Timika Johnson Dorris has?
This professional has skills in the following areas: Call Centers, Leadership, Sales, Team Building, Management, Training, Customer Service, Customer Experience, Team Leadership, and Sales Operations.