Thomas Ferncez is a qualified professional, working in Five Below main office of which is in 3310. as a Customer Experience Manager since 2018. Thomas Ferncez gained professional experience in more than 14 positions at various companies. Thomas Ferncez went to the Redlands East Valley High School and received education from 1996 to 2000. Orlando, Florida is the area, where this professional was known to settle. Thomas's phone and email can be accessed through this website on demand.
Name variants:
Tom Ferncez,
Tommy Ferncez,
Damerl Ferncez
Last updated May 30, 2024
Contact Information
Last Update
Jun 21, 2022
Email
th**@gmail.com, th**@gmail.com
Location
Orlando, FL
Company
Workplace
Customer Experience Manager
Philadelphia, PA
Industry
Retail, Retail Store Selling Miscellaneous Merchandise At Five Dollars And Below, Variety Store Department Store, Ret Hobbies/Toys/Games, Retail Hobbies Toys & Games, Discount Department Stores
Colleagues
Work History
Customer Experience Manager
701 Market St SUITE 600, Philadelphia, PA 19106
Ensure and provide flawless, upscale, professional guest service experience
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to gue...
from Dec 2018
Front Desk Agent and Night Audit
4901 Vineland Rd SUITE 650, Orlando, FL 32811
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privac...
from Feb 2018
Vacation Planner
1000 Universal Studios Plz, Orlando, FL 32819
Engage with guests by asking open ended questions to identify and provide assistance with recommending featured products to enhance their experience in the parks.
Using suggestive selling ...
Feb 2017 — Feb 2018
Host, Carside Server, Cocktail Server, and Busser
2202 west Short Blvd SUITE 500, Tampa, FL
Monitor dining room and guest flow to maximize table usage and minimize customer wait times.
Prepare tables for customer use, including rearranging seating and tables to accommodate large ...
from Mar 2016
Group Call-In Agent
New York, NY
Reserves small wedding reservations and large group conference reservations as guests call in for specifically designated blocks.
Assists group rooming list guests as they call for informa...
Apr 2015 — Apr 2016
Reservations Agent
1 north Jacaranda St, Orlando, FL 32836
Responsible for taking reservations and accurately inputting into web-based reservation system TravelClick.
Process confirmations, cancellations and any changes in a timely manner and with...
May 2014 — Apr 2015
Inbound Sales Representative
7930 Jones Branch Dr, Mclean, VA 22102
Receive inbound calls from customers who have opted to transfer over from non-Hilton Grand Vacations marketing partners to hear about Hilton Grand Vacations promotional offerings and sell v...
Feb 1, 2014 — May 1, 2014
Itinerary Planner
500 south Buena Vista St, Burbank, CA 91505
Demonstrate strong service and consultative skills.
Utilize current and expanded computer skills to navigate through multiple computer systems to meet the guest needs.
Create and develop ...
Mar 1, 2013 — Feb 1, 2014
Co-Manager
3880 Mission Rd, Los Angeles, CA 90033
I am currently learning the company but managing a Big Box location with 156 employee's on staff and and about 60,000 square feet of sales floor. this location is one of the top 50 stores w...
Nov 2012 — Mar 2013
Co- Sales Manager
1 Express Dr, Columbus, OH 43085
Ensure success of business through positive motivation
Coach and develop associates on new product knowledge and selling standards of the store
Hire and develop top talent to meet stores ...
May 2005 — Feb 2007
Stock Supervisor
Vital to US store Organization
Implementation of stock standards of US stores
Traveled, opened, organized, and trained all stock associates for all US stores
Tested and trained other sto...
May 2003 — Jun 2005
Assistant Manager
55 Thomas St, New York, NY 10013
Responsible for daily operations of the building
Trained new staff on company policies, sales standards, scheduling and hiring for the business needs
Maintained company standards of conve...
Apr 2001 — May 2003
Education
1996 — 2000
Occupations
Executive
Manager
Sales Specialist
Agent
Equipment Tools Purchasing Agent
Operations Manager
Sales Representative
Department Store Salesperson
Retail Salesperson
Skills
Merchandising
Customer Service
Coaching
Retail
Leadership
Recruiting
Visual Merchandising
Performance Management
Interviews
Management
Sales
Hiring
Process Scheduler
Time Management
New Store Openings
Store Management
Scheduling