Thakur Das is a eficient expert, that works in Wipro Technologies as a Major Incident Manager since 2018. Thakur has earned professional experience in more than six positions at various companies. Thakur Das went to the Mercer County Community College and got education there from 2009 to 2010. South Plainfield, New Jersey is the city, where this professional was known to be living. This person's phone and email are accessed through SoftwareOfficial by request.
Name variants:
Thakur Das
Last updated Jun 21, 2024
Contact Information
Last Update
Jul 9, 2022
Email
th**@mcgraw-hill.com, td**@iconectiv.com
Location
South Plainfield, NJ
Company
Wipro Technologies
Workplace
Major Incident Manager
Work History
Major Incident Manager
In this role I managed major incidents by coordinating with infrastructure and applications teams on bridge calls, documenting timeline of events, managing P1 tickets, and sending communicat...
May 2018 — Nov 2018
Senior Product Engineer
720 east Wisconsin Ave, Milwaukee, WI 53202
Major Incident and Problem Management
from Nov 2018
Manager, It Service Management
55 Water St, New York, NY 10041
In my role as an ITSM Incident and Request process owner at S&P Global, I implemented enterprise ITSM Incident Management, Major Incident and Request Management processes. I also worked clos...
Jan 2017 — May 2017
Senior Director Service Desks and Command Center
100 Somerset Corporate Blvd, Bridgewater, NJ 08807
At iconectiv I handled Tier1 Service Desk Oversight for internal and external customer support with our outsourced vendor, SAIC. I moved our tier 1 external support from one vendor to anothe...
Aug 2015 — Oct 2016
Incident Management Process Oversight
55 Water St, New York, NY 10041
Vendor Management accountabilities for metric reporting, quality management, improvements and customer satisfaction for the outsourced Service Desk
Identified areas of opportunity and ...
Apr 2011 — Aug 2015
Senior Business Analyst
55 Water St, New York, NY 10041
In this position, I provided support to the diverse businesses at McGraw-Hill including S&P, Aviation Week, Platts, Business Week, JD Power and Associates, McGraw-Hill Construction and McGra...
Apr 2006 — Apr 2008
Education
2009 — 2010
1996 — 1998
1992 — 1996
Occupations
Executive
Manager
Engineer
Managers
Accountant
Finance and Accounting Specialist
Operations Manager
Accounting Bookkeeper
Bookkeeper
Skills
Vendor Management
Process Improvement
Outsourcing
Itil
Business Analysis
Software Documentation
Incident Management
Management
Leadership
Service Delivery
It Strategy
It Management
Sla
Call Centers
Disaster Recovery
Requirements Analysis
Troubleshooting
Business Process Improvement
It Operations
Relationship Management
Data Center
It Outsourcing
It Service Management
Service Desk
Change Management
Training
Call Center
Service Management
FAQs about Thakur Das
What's the main profession of Thakur Das?
Thakur Das is a Senior Product Engineer.
What are the main profession of Thakur Das?
These person's professions are Executive and Manager
Where is Thakur Das currently located?
Thakur is currently located in South Plainfield, New Jersey.
What is Thakur Das's email?
The expert's email is th**@mcgraw-hill.com and td**@iconectiv.com.
Where did Thakur Das work?
Thakur Das worked at Wipro Technologies, Northwestern Mutual.
What education does Thakur Das have?
Thakur studied at the Mercer County Community College from 2009 to 2010.
Are there any industries, that Thakur Das is connected to?
Thakur works in Financial Services industry.
Are there any skills, that Thakur Das has?
This professional has skills in the following areas: Vendor Management, Process Improvement, Outsourcing, Itil, Business Analysis, Software Documentation, Incident Management, Management, and Leadership.