Name variants:
Terrica Ford
Last updated Jun 21, 2024
Contact Information
Last Update
Jul 7, 2022
Email
tf**@topofmind.com, tf**@student.gsu.edu
Location
Decatur, GA
Company
Workplace
Customer Success Manager
Atlanta, GA
Industry
Marketing and Advertising, Public Relations Services
Colleagues
Work History
Customer Success Manager
2255 Cumberland Pkwy southeast SUITE 1200B, Atlanta, GA 30339
from Sep 2015
Dealer Account Manager
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Apr 2012 — Feb 2013
Consumer Account Manager
3003 Summit Blvd SUITE 200, Atlanta, GA 30319
Provide high-quality customer support and trouble shooting in a call center environment
Suggest and sell products based on customers’ needs
Provide customers technical support for acco...
Oct 2010 — Apr 2012
Guest Service Agent and Shift Manager
Sell private rooms in the Airport for travelers who need to nap, relax, or work
Provide excellent service to the guests, ensuring they leave well rested and satisfied.
Provide professi...
Sep 2009 — Apr 2011
Customer Service Representative
Provided excellent customer service, answered phones, trained new employees, and managed sales
Dec 2008 — May 2009
Customer Service Staff
3300 Publix Corporate Pkwy, Lakeland, FL 33811
Performed administrative work involving customers and trained new employees
Operated the computer counter agent control system in all relevant areas efficiently, i.e. processing Western Un...
Feb 2007 — Jul 2008
Education
Occupations
Executive
Manager
Marketer
Advertising Professional
Operations Manager
Advertising Sales Agent
Skills
Customer Service
Customer Satisfaction
Account Management
Training
Leadership
Sales
Strategic Planning
Social Media
Management
Crm
Microsoft Office
Team Building
Teamwork
Project Management
Microsoft Excel
Powerpoint
Sales Operations
Hospitality
Quality Assurance
Team Leadership
Start Ups
High Growth Companies
Software As A Service
User Adoption
Problem Solving
Zendesk
Salesforce.com
Key Performance Indicators
Customer Retention
Onboarding
Customer Relationship Management
Interviewing
Human Resources
Contact Centers
Small Business Management
Sales Management
Customer Service Management
Product Management
Instructional Design
E Learning
Training and Development
Staff Development
Employee Training
Employee Learning and Development
People Development
L&D
FAQs about Terrica Ford
What's the profession of Terrica Ford?
This professional's job is Customer Success Manager
What are the main profession of The professional?
These person's professions are Executive and Manager
Where does Terrica Ford live?
Decatur, Georgia is the place where Terrica Ford lives
What is Terrica Ford's email?
The professional's email is tf**@topofmind.com and tf**@student.gsu.edu.
How many companies did Terrica Ford work at?
The professional worked at eight jobs.
Where has Terrica Ford studied?
Terrica studied at the Georgia State University - J. Mack Robinson College of Business from 2006 to 2011.
Are there any professional certifications, that Terrica Ford has?
Terrica received the following certifications: Interviewing Techniques, Delivering Bad News To A Customer, Building Customer Loyalty, and Business Etiquette: Phone, Email, and Text.
What is professional industry that Terrica Ford worked in?
Terrica works in Marketing And Advertising industry.