Tara Michele Roberts

Reduced system-wide volume of medical record requests by 10%. Collaborate with internal and external partners to ensure all plans meet Association’s performance standards. Lead all operat...

Maximized unit’s response performance, reaching 95% resolution rate of all inquiries in seven days and 100% in 30 days or less. Reached average speed of answering in 45 seconds or less and...

Maximized unit’s performance, ensuring claim and non-adjustment cycle times were five days or less. Supervised, coordinated, and directed staff, ensuring prompt, courteous and accurate res...

Helped develop procedures/controls, providing recommendations for ongoing improvement of updated process. Trained and mentored internal/external personnel. Developed and maintained effect...

Supervised and promoted professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time. Researched, init...

Recovered $2.5M in overpayments in 2002, $4.2M in 2003, and $6.2M in 2004. Supervised, coordinated, and directed staff, ensuring prompt, courteous and accurate customer responses. Ensured...

Assisted in developing conference materials and brochures. Researched and wrote articles for association member bulletins and web sites. Wrote press releases. Assisted in conference plan...

Developed concept papers, proposals, and related writing projects with other learning offices. Assisted in preparing foundation reports. Provided grant updates to Board of Trustees. Rese...

Assisted displaced workers to budget allowances for education, dependent care, and starting a small business. Reviewed and approved new business plans and payment requests. Reported finan...