Tara Leggs is a skilled professional, working in Gerber Collision & Glass main office of which is in 166. as a Call Center Manager from 2016. This person gained professional experience in more than seven positions at various companies. Tara Leggs went to the Grand Canyon University and was studying from 2013 to 2015. La Porte, Indiana is the area, where this person was known to be settled. The professional's e-mail and phone are accessed through SoftwareOfficial on demand.
Name variants:
Tara Leggs
Last updated Jun 18, 2024
Contact Information
Last Update
Jul 7, 2022
Email
ta**@gmail.com
Location
La Porte, IN
Company
Gerber Collision & Glass
Workplace
Call Center Manager
Work History
Call Center Manager
400 west Grand Ave, Elmhurst, IL 60126
May 2016 — Aug 2020
Clinical Services Manager
2100 east Lake Cook Rd SUITE 1100, Buffalo Grove, IL 60089
Managed 45 call center employees, including 20 audiologists, 20 patient assistants, and five schedulers to coordinate clinical audiology care. Monitored associates to verify compliance with ...
2015 — 2016
Loan Processing Manager
175 west Jackson Blvd, Chicago, IL 60604
Managed 40 call center staff to ensure productivity, completion of assignments within timelines, and commitment to customer service standards. Coached and developed inbound account executive...
Dec 2014 — Jul 2015
Enrollee Service Supervisor
9370 Mcknight Rd, Pittsburgh, PA 15237
Reviewed and analyzed daily/weekly/monthly call center reports to implement solutions for improving service levels while improving productivity. Matched staffing to workload arrival patterns...
Dec 2010 — Nov 2013
Inbound Sales and Retention Supervisor
Philadelphia, PA
Monitored and trained team members on a daily basis to maintain a high level of competence.
Managed workflow on the Call Center floor between incoming calls, supported functions and specia...
Jul 2006 — Aug 2009
Quality Assurance Specialist and Customer Service Lead
Philadelphia, PA
Quality Assurance Specialist (2002-04) Monitored and evaluated customer service teams against customer service standards, call volume metrics, resolution metrics, and financial performance. ...
1998 — 2004
Education
Occupations
Executive
Manager
Accountant
Finance and Accounting Specialist
Managers
Operations Manager
Accounting Bookkeeper
Bookkeeper
Skills
Call Centers
Leadership
Customer Satisfaction
Training
Customer Service
Management
Team Leadership
Coaching
Customer Retention
Recruiting
Sales
Human Resources
Analysis
Interviews
Quality Assurance
Customer Service Management
Project Management
Call Center Management
Operations Management
Program Management
Staff Development
Staff Training
Healthcare Administration
Hr Management
Hr Policies
Personnel Evaluation
Process Improvement
Contact Centers
Interviewing
Business Process Improvement