Svilen Ivanov is a skilled professional, that works in Micro Focus on the position of Response Center Engineer since 2017. Svilen Ivanov gained professional experience in more than six positions at various companies. Svilen Ivanov went to the New Bulgarian University and was studying from 2007 to 2012. This expert has such professional qualifications as Depict Project Management, License 0323 6440, and License 0010133910. Los Angeles, California is the city, where this professional was known to live. Their phone number and email are easily accessed through SoftwareOfficial on demand.
Name variants:
Svilen Ivanov
Last updated Dec 31, 2023
Contact Information
Last Update
Jul 8, 2022
Email
sv**@doitwise.com, sv**@hp.com, iv**@gmail.com
Location
Los Angeles, CA
Company
Micro Focus
Workplace
Response Center Engineer
Work History
Response Center Engineer
Level 3 technical support for Application Performance Management (Business Service Management) and all sub-products, including RUM (Real User Management), BPM (Business Process Management) a...
Sep 2017 — Sep 2018
It Consultant
Currently working on an ITSM implementation project with Service Management Automation X (SMA-X).
from Sep 2018
Knowledge Management Specialist
Responsible for designing and maintaining the internal KM portal for Customer Services Department, based on Microsoft Office SharePoint Server. Providing basic support for internally develop...
Jun 2010 — Jun 2013
Technical Support Agent
Providing customer support about hosting services over the phone. (DNS zones administration, simple coding issues, simple database issues, FTP permissions, email clients etc.).
Oct 2009 — Feb 2010
Education
2007 — 2012
2001 — 2006
Occupations
IT Professional
IT Consultant
Engineer
Technical Support Specialist
Information Technology Specialist
Systems Support Specialist
Support Specialists
IT Specialist
Skills
Telecommunications
Troubleshooting
Customer Satisfaction
Dns
Windows
3G
Technical Support
Databases
Call Centers
Service Delivery
Networking
Itil V3 Foundations Certified
Mobile Devices
Tcp/Ip
Team Leadership
Gsm
Cisco Technologies
Team Management
Integration
Voip
Itil
Teamwork
Ip
Internet Protocol Suite
Linux
Rhel
Red Hat Linux
It Service Management
Project Coordination
Professional Responsibility
Progress Monitoring
Strategic Communications
Strategic Planning
Work Under Minimal Supervision
Workforce Planning
Workforce Management
Business Development
Performance Management
Key Performance Indicators
Process Optimization
Business Analysis
Management
Analysis
Crm
Negotiation
Project Management
Process Improvement
Microsoft Office
Project Planning
Customer Service
Training
Business Strategy
Time Management
Analytical Skills
Microsoft Excel
Microsoft Powerpoint
People Management
Outsourcing
Leadership
Change Management
Communication
Strategy
Planning
Business Planning
Business Process Outsourcing
Problem Solving
Employee Relations
Human Resources
Operations Management
Business Process Improvement
Six Sigma
Lean Management
FAQs about Svilen Ivanov
What's the main profession of Svilen Ivanov?
The expert is a It Consultant.
What are the profession of This professional?
These person's professions are IT Professional and IT Consultant
Where is Svilen Ivanov currently located?
The expert is currently located in Los Angeles, California.
What is the professional's email?
The expert's email is sv**@doitwise.com and sv**@hp.com.
Where did Svilen Ivanov work?
This expert worked at Micro Focus, Do It Wise.
What education does Svilen Ivanov have?
Svilen studied at the New Bulgarian University from 2007 to 2012.
Are there any professional certifications, that Svilen Ivanov has?
The professional received the following certifications: Depict Project Management, License 0323 6440, License 0010133910, Racism & Xenophobia, and Itil® Foundation Certificate In It Service Management.
What languages does Svilen Ivanov speak?
Svilen Ivanov speaks English and German.