Name variants:
Susan Gardner
Last updated Jun 20, 2024
Contact Information
Last Update
Jul 8, 2022
Email
sg**@aglresources.com, ls**@gmail.com
Location
Chicago, IL
Company
Workplace
Quality Assurance Specialist
Naperville, IL
Industry
Utilities, Natural Gas Distribution Natural Gas Transmission, Natural Gas Storage and Transmission-Related Services, Nonclassifiable Establishments, Oil and Gas Exploration Services
Colleagues
Work History
Quality Assurance Specialist
1844 Ferry Rd, Naperville, IL 60563
Manage 40+ customer experience representatives monitoring their call quality, engagement level and functional expertise on a weekly basis. Mentoring and training new hire employees to enhan...
Jun 2009 — Feb 2018
Fire Prevention Plan Reviewer
Code and Content Specialist
Specializing in fire alarm design, I work with over 100 municipalities in 8 states, ranging from BOCA to current editions of the building code and NFPA standard...
from Jan 2018
News Producer
P/O Box 530, Rockford, IL
Script entire newscast from on-air dialogue, voice overs and teases.
Edit raw video and video feed to coincide with scripting.
Built relationships with local community members to develop ...
Dec 2006 — Aug 2007
Production Coordinator
Managed stage hands for set-up, live and post-show production.
Worked closely with the MC to ensure a smooth and flawless show.
Setup and tested all video and audio equipment.
Interviewe...
Mar 2005 — Dec 2006
Education
2005 — 2006
2004 — 2005
Occupations
IT Professional
Software Tester
Executive
Managers
Journalist
Reviewer
Accountant
Controlling Specialist
Computer Specialist
Controller
Skills
Quality Assurance
Social Media
Management
Software Documentation
Journalism
Process Improvement
Video Production
Natural Gas
Quality Control
Analysis
Photoshop
Social Networking
Project Management
Training
Broadcast Television
Television News
Avid
Customer Experience
Broadcast Journalism
Events Coordination
Energy
Pipelines
Visio
Gas
Testing
Business Process Improvement
Inspection
Engineering
Microsoft Word
Microsoft Excel
Microsoft Publisher
Quarkxpress
Music Production
Video Editing
Stage Management
Radio Broadcasting
Newsletters
News Writing
Television
Camera Operation
Project Planning
Program Management
Employee Training
Employee Engagement
Avaya Technologies
Media Production
Meeting Facilitation
Quality Improvement
Customer Retention
Customer Engagement