We found the following information about Susanne Klinger at Autologic Diagnostics Inc., where this professional has worked as a Call Center Manager since 2019. Susanne's total work experience is over 16 years, during which time this professional had at least 14 jobs at different companies to develop professional skills. Susanne attended school at the Northampton Community College. Des Moines, Iowa is the place where Susanne currently lives. Find this expert's current phone number and email through SoftwareOfficial search.
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Susan Klinger
Last updated Jun 21, 2024
Contact Information
Workplace
Colleagues
Work History
Call Center Manager
47 Mall Dr, Commack, NY 11725
Managed team of automotive technicians who help troubleshoot and diagnosis cars with customers. Analyze and report metrics using three different CRM's. Cross trained teams members who had lo...
from Apr 2019
Call Center Manager
Managed 5 supervisors, 3 team leads and 80 agents. Team answered calls for federal and state programs nationwide at approximately 7000 calls per day. Completed mentoring and development or t...
May 2018 — Dec 2018
Operations Manager
New York, NY
Supervised 13 adjudicator’s for Disability, Life and Health insurance claims. Processed approximately $20,000,000 in claims per year. Prepared audit for client review yearly. Audited claims ...
Sep 2016 — May 2018
Customer Service Operations Supervisor
7600 Office Plaza Dr south SUITE 150, West Des Moines, IA 50266
Directly supervised 15 direct reports. Tested and deployed new cell phone products to market. My team provided help desk support daily. I coordinated resolutions for retail point of sales, d...
Aug 2013 — Jun 2016
Team Manager
3333 Beverly Rd, Hoffman Estates, IL 60179
Directly supervised a team of call center agents in a sales and/or service environment. Provided and documented performance feedback through side-by-side coaching, performance reviews and go...
Mar 2012 — Jun 2012
Training Specialist
3000 Hanover St, San Jose, CA
Responsible for delivery of HP based training programs that produce desired business outcomes. Planned, scheduled, and delivered customized training programs for sales, leadership/management...
Feb 2011 — Mar 2012
Tier 2 Systems Engineer Specialist
Assisted with installation, break/fix, upgrades, evaluations, and performance issues. Accepted work assignments, scheduled work, performed and documented case activity according to policy. P...
Nov 2009 — Feb 2011
Education
Occupations
Executive
Manager
Health Specialist
Technicians
Supervisors
Agents
Recognition
Operations Manager
Skills
Call Centers
Management
Process Improvement
Telecommunications
Customer Service
Leadership
Customer Satisfaction
Team Leadership
Software Documentation
Project Management
Microsoft Office
Powerpoint
Public Speaking
Training
Windows
Microsoft Excel
Sales
Troubleshooting
Team Building
Microsoft Word
Outlook
English
Research
Photoshop
Teaching
Telephony
System Administration
Change Management
Project Planning
Computer Hardware
Voip
Ethernet
Human Resources
Unix
Marketing
Analysis
Business Analysis
Routers
Windows 7
Data Center
FAQs about Susanne Klinger
What's the main profession of Susanne Klinger?
Susanne is a Call Center Manager.
What jobs is Susanne Klinger a professional at?
The expert is proficient at Executive and Manager jobs.
Where does Susanne Klinger currently live?
Susanne Klinger lives in Des Moines, Iowa.
Where did Susanne Klinger work?
This person worked at Autologic Diagnostics Inc., Idemia.
What education does Susanne Klinger have?
Susanne studied at the Northampton Community College.
Are there any special industries, that Susanne Klinger works in?
Susanne Klinger works in Automotive industry.
Are there any special skills Susanne Klinger has?
This professional has such skills as Call Centers, Management, Process Improvement, Telecommunications, Customer Service, Leadership, Customer Satisfaction, and Team Leadership.